Utility Account Representative I

The Public Utilities Department is seeking individuals to join our customer contact center team as a Utility Accountant Representative I. The ideal candidate is detail-oriented, a multi-tasker and an effective communicator who makes sound decisions using established policies and procedures. You are reliable, punctual, and can be counted on by your teammates.

Are you passionate about customer service but tired of shift work and want your weekends back? Come work with us! Our schedule is Monday - Friday, 8 : 00am - 5 : 00pm

Duties will include, but not be limited to :

• Be the first point of contact for our customers.
• Work in a small but busy customer contact center, assisting customers by phone, in-person, and online.
• Answer billing questions, set up new service, provide information, and trouble-shoot account issues.
• Listen to your customers, show empathy, and make customers feel valued.

You Have :

The ideal candidate will have :

The City offers a generous benefits package such as health, dental and life insurance, retirement and savings plans. Other key benefits include :

Important : Please make sure your application clearly states your experience as it relates to these requirements and preferences. All information must be provided on your application. Resumes are not reviewed.