Collections Specialist (remote)

Who We Are

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

What We Do

Performs a variety of collection activities including collection calls, correspondence, negotiating payment plans, and maintaining records of all communication. Provides customer service regarding collections issues, processes customer refunds, processes and reviews account adjustments, and resolves client discrepancies.

This level requires a solid understanding of functional tasks. Assistance may be required from more experienced team members. Resolves a wide range of calls and issues.

How You'll Contribute

• Responsible for collection of medium to complex / difficult accounts and situations.
• Research and resolve issues with delinquent customers, collecting information on status and reason for delinquency.
• Prepare justification packages to management regarding possible further action such as write-off, turn over to a collection agency or SPOC specialist.
• Prepare weekly and monthly updates and status reports of outstanding delinquencies for assigned accounts.
• Prepare and mail delinquent invoices to customers.

What You'll Bring

Required Education, Experience, Certification / Licensure

Knowledge, Skills and Abilities (KSAs)

Job Complexities and Impact

Supervision Received or Extended

Working hours are 11am-8p, EST with a rotating Saturday 9am-3pm EST.

The pay range for this role is $18.02 - $24.03 p / hr.

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal work hours and / or responsibilities from time to time, as needed.

What We Offer

By choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it's the right thing to do, but also because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO / paid sick leave and other great benefits like an employee stock purchase plan.