Manager Applications and Services

We are seeking an experienced Manager, Applications & Endpoint Services to lead our growing team responsible for enterprise applications and endpoint management. This person will play a critical role in managing and supporting systems like Microsoft 365, Intune, Okta, and Azure AD, Beyond Trust PAM, while building standards for endpoint patching, configuration baselines, and application lifecycle governance. Reporting to the Director of Global IT, this position will be responsible for team development, cross-departmental collaboration, and driving strategic IT initiatives.

Essential Duties and Responsibilities :

Lead and mentor a growing team of application and systems specialists across multiple time zones

Develop a comprehensive plan to inventory, classify, and manage all enterprise applications

Oversee endpoint compliance, patching, and configuration baseline standards

Automate workflows and integrations between enterprise apps (e.g., M365, AAD, Beyond Trust PAM and remote support)

Partner with the Helpdesk to create and maintain detailed knowledge base (KB) articles

Audit application access levels using least privilege principles

Serve as the technical escalation point for enterprise app and endpoint issues

Coordinate closely with global infrastructure, helpdesk, and enterprise architecture teams

Ensure technical readiness and supportability of approved applications

Collaborate on software license tracking and optimization efforts

Provide performance metrics and data-driven analysis to IT leadership

Foster an inclusive, growth-oriented team culture

Support domestic and international travel as required to support the business

Preferred Experience and Skills :

Demonstrated success managing a technical team

Deep experience with Microsoft 365, Intune, Azure AD, and Okta

Experience writing PowerShell scripts and automating workflows

Familiarity with SAP or ERP systems and Salesforce (nice to have)

Experience working with global teams across multiple time zones

Strong documentation, communication, and analytical skills

Work Location :

This position is based on-site in Louisville - KY, with flexibility for occasional hybrid work.

Travel Requirements :

Domestic and international travel required.