Consultant (Expert Services)

Overview

Join to apply for the Professional Services Consultant role at Gong .

Gong empowers everyone in revenue teams to improve productivity, increase predictability, and drive revenue growth by deeply understanding customers and business trends; driving impactful decisions and actions. The Gong Revenue AI Platform captures and contextualizes customer interactions, surfaces insights and predictions, and powers actions and workflows that are essential for business success. More than 4,500 companies around the world rely on Gong to unlock their revenue potential. For more information, visit www.gong.io.

Join Gong’s Managed Services team, where we partner with the world’s leading companies on their Revenue AI transformations. You’ll own a portfolio of customers, guiding them as they scale from single to multi-product deployment, and helping drive maturity in their Gong usage, embedding AI-forward strategies, and ensuring outcomes are realized at every stage of their journey.

Working cross-functionally with Sales, CS, Product, and Support, you’ll serve as a trusted advisor focused on driving true customer outcomes, not just tool adoption, while embedding yourself as an extension of their revenue teams.

We are currently seeking candidates in the following hub locations : San Francisco, Austin, Salt Lake City, Chicago, or NYC.

Responsibilities

• Provide a best-in-class consulting experience and ensure that Gong is influencing customers’ revenue outcomes
• Participate in discovery workshops to uncover business pain and recommend elegant solutions to complex problems within the Gong Platform
• Effectively prioritize competing objectives across multiple customer engagements
• Consult on change management practices that empower sustained adoption throughout a customer journey
• Provide clear and consistent project status updates to communicate critical risks and mitigation strategies to an executive audience
• Maintain product expertise across the Gong product line, APIs, and 3rd party apps
• Work closely with customers\' technical and security teams to deploy Gong, and guide them in integrating with their internal systems
• Partner with Sales & Customer Success to ensure a seamless transition from presales to post sales
• Conduct and coordinate meetings onsite and remotely according to Gong’s Professional Services methodology standards
• Contribute to practice development initiatives that accelerate organizational and team growth within Professional Services

Qualifications

Perks & Benefits

Compensation

The annual salary hiring range for this position is $89,600-$125,000. Compensation is based on factors unique to each candidate, including job-related skills, qualifications, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets.

We are always looking for outstanding Gongsters! If this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect.

Notice

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored.

Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.

To review Gong\'s privacy policy, visit the Gong job candidates privacy notice for more details.

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