CAR-T Cell Therapy Experience Lead - Central

Johnson & Johnson Oncology CAR-T Cell Therapy Experience Lead

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.

Johnson & Johnson is recruiting for a CAR-T Cell Therapy Experience Lead (CTEL) based in the central portion of the United States, primarily in Chicago but will include covering Illinois, Indiana, Michigan, Wisconsin, Tennessee, and Kentucky. This is a field-based position in the United States, with preference for the candidate to reside in the assigned region with easy access to a national airport. This is a field-based role available in all states within the United States. While specific cities are listed in the Locations section for reference, please note that they are examples only and do not limit your application. We invite candidates from any location to apply.

At Janssen Oncology, we are raising the bar on customer experience in the pharmaceutical industry. Our account management teams support the Certified CARVYKTI Treatment Centers who care for cancer patients. We are deeply committed to providing them with an exceptional customer experience, so they, in turn, are better positioned to treat the individuals in their care. The CAR-T Cell Therapy Experience Lead is a member of this account management team, reporting to the Senior Manager, CAR-T Cell Therapy Experience Lead. The role will serve as the primary field-based point of contact for a portfolio of certified CARVYKTI Treatment Centers. In this role, you will work closely with treatment center stakeholders to improve operational efficiencies to maximize opportunities for the appropriate patients to access CARVYKTI. Facilitating successful CARVYKTI product utilization of the sites by advising them on order management, operations, and logistics. In this capacity, you will be the face of Johnson & Johnson Oncology CAR-T utilization to these sites and will be tasked with upholding the high standards of service to which we subscribe.

A Day in the Life

For certified treatment centers, you will be the single point of contact for all items related to operations for their CARVYKTI program. You will help advance their success with the CARVYKTI therapy, by supporting day-to-day logistics and issue resolution related to processes, policies and protocols that support CARVYKTI order fulfillment and by advising them on opportunities to enhance their operational effectiveness and efficiency. You will work closely with the CARVYKTI Order Specialist Team who will be the certified sites' primary day-to-day contact for case-level order management. While you will occasionally assist with advanced case-level matters, your principal focus will be on site-level CARVYKTI process optimization.

Detailed responsibilities include (but are not limited to) :

• Successful site management. Work with a sense of urgency to bring future treatment centers online and to steady state status. Serve as a lateral leader with multiple teams for operational account management, addressing site-specific issues and pursuing improvement opportunities for CARVYKTI order management / logistics.
• Expert guidance. Serve as your assigned sites' subject matter expert for CAR-T operations and logistics, providing counsel on topics ranging from CARVKTI technology utilization to process optimization.
• Lead Issue Resolution Process : Serve as central point of contact for issue resolution and customer concern activities with certified treatment centers and cross functional teams.
• Cross-functional collaboration. Applying a patient centric approach, effectively align cross functional partners through regular participation in matrix calls with alliance partner stakeholders to bring the best possible outcomes for patients and customers. These cross-functional partners include demand generating teams, institutional business partners, field reimbursement colleagues, clinical nurse educators and more.
• Site education. Facilitate education engagements aimed ongoing improving, e CAR-T operations / logistics and CARVYKTI order management systems.
• Data analysis and insight gathering. Via both personal, onsite observations, as well as reviews of system-generated data, you will proactively advise the treatment facility on opportunities to improve their utilization of, and efficiency around, the CARVYKTI therapy.

About You

You are customer-focused! You are enthusiastic about delivering a great support experience that your customers will remember and want to tell other people about! You welcome the challenge of working in a highly visible role where you can meaningfully impact the health and wellbeing of others! You are a motivated initiative-taker and quick study who approaches assignments with vitality and diligence!

Qualifications

Education and work experience. Bachelors degree required; advanced degree preferred. A minimum of 5 years of work experience in the healthcare industry is required. Experience in at least one of the areas below is required (a mix of experiences across several of these domains is preferred) :

Communication. Excellent oral and written communication skills, including the ability to lead conflict resolution and defuse difficult situations.

Relationship building. Excellent communication skills with a demonstrated history for forging strong, productive relationships with a diverse array of customers and colleagues.

Project and process management. Skilled in overseeing, monitoring, and managing complex projects and operational procedures.

Collaboration. Effectively work in a team environment that will require you to coordinate activities and build partnerships across multiple internal / external organizations.

Resourcefulness. Skilled in using personal knowledge and any other available resources to resolve problems for customers and ensure their satisfaction. Demonstrates a sense of urgency and is motivated by the challenge of working in a challenging environment, exercises calm, sound, constructive judgment during demanding situations.

Accountability. Demonstrates excellent case management skills. Eager to take ownership, be proactive, and see customer inquiries resolved through to their end.

Flexibility. Can dynamically adjust priorities due to changing circumstances. An agile learner who is comfortable operating in complex environments and shielding customers from that complexity. A valid driver's license issued in the United States is required.

Travel. The majority of certified treatment centers are located within the Chicago area but does expand to include the remainder of Illinois, and Indiana, Michigan, Wisconsin, Kentucky and Tennessee with significant travel up to 50% domestic travel depending on candidate location (approximately half of that time could be overnights). Candidate should live within 1.5 hours of a major metro airport within the stated geography.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center (ra-employeehealthsup@its.jnj.com) or contact AskGS to be directed to your accommodation resource.

Required Skills :

Preferred Skills :

The anticipated base pay range for this position is : $100,000-$172,500. Additional Description for Pay Transparency : Subject to the terms of their respective plans, employees and / or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs : medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. Subject to the terms of their respective plans, employees are eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)). Subject to the terms of their respective policies and date of hire, Employees are eligible for the following