Income Maintenance Caseworker - Fayette Customer Service Center

THE POSITION

If you are looking for a great opportunity to utilize your experience in social services and make a difference in someone's life when they need a helping hand, we have the position for you! As an Income Maintenance Caseworker in a Customer Service Center or Processing Center, you will be responsible for answering customer phone calls and assisting with case inquiries, case maintenance, and eligibility determination, communicating on a continuous basis with customers and other members of the public. Do not miss out on this chance to make a difference-apply now and take the first step towards a rewarding career!

Watch this video to see how you can make a difference!

DESCRIPTION OF WORK

After attending an 8-week Income Maintenance Standard Training Program (IMSTP), you will be completing your job duties in an office setting environment. Key responsibilities of the position include answering customer phone calls and assisting with case inquiries, case maintenance, determining eligibility for financial assistance, Medicaid, SNAP, LIHEAP, nursing home care, and waivers, as well as any additional programs the department administers for applicants and recipients in accordance with state regulations. In order to accomplish these duties, you will interview customers over the phone; review, interpret, and correctly apply policy; data enter information into an automated eligibility determination system, as well as perform manual calculations; type clear and thorough case comments about client circumstances and changes. All work must be completed within deadlines in accordance with federal and state policy. In this role, it is essential to comply with regimented policies and procedures and stay current with major changes impacting knowledge and skill. These job duties are carried out under the general supervision of an Income Maintenance Casework Supervisor.

Interested in learning more? Additional details regarding this position can be found in the position description .

Work Schedule and Additional Information :

• Full-time employment, 37.5 hours per week
• Work hours are 8 : 30 AM to 5 : 00 PM, Monday - Friday, with a 60-minute lunch. This may change based on operational needs
• Travel and overtime as operationally necessary
• Telework : This position may be eligible to telework part time. Specific details of the telework schedule will be discussed during the interview process. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Fayette County. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• WORK CONDITIONS : Assigned duties are performed in a controlled office environment. In counties with district offices, employees may be reassigned to different work sites due to operational needs. Reassignments will be made in compliance with contract language.
• Salary : Selected candidates who are new to employment with the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $51,971.00 (before taxes).
• You will receive further communication regarding this position via email. Check your email, including spam / junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements :

Other Requirements :

Legal Requirements :

How to Apply :

Veterans :

Telecommunications Relay Service (TRS) :

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

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