Customer Support Specialist

Join our dynamic team as a Customer Support Specialist! In this role, you'll play a key part in transforming the healthcare experience for patients and providers alike. We are dedicated to making healthcare better for everyone, and we need passionate individuals like you to help us achieve that goal.

This position follows a flexible hybrid schedule with three (3) in-office days each week at our facility located at 1707 Cole Blvd, Suite 100, Golden, CO.

About Us : At Optum, we're leading the way in clinician-led care, providing top-notch resources and support so you can empower your patients to live healthier lives. Work in an inclusive environment that fosters collaboration, diversity, and innovation.

This is a full-time role (40 hours / week) with shifts scheduled Monday through Friday. You’ll need to be available for an 8-hour shift within our regular business hours of 8 : 00 AM to 5 : 00 PM Mountain Time. Occasionally, you may be required to work overtime based on business needs. The role involves a combination of onsite and remote work.

Training : You will undergo 90 days of paid in-person training at our Golden, CO location, Monday through Friday from 8 : 00 AM to 5 : 00 PM Mountain Time. After completing your training, you'll have the opportunity for a hybrid or fully remote work schedule, depending on performance and business requirements.

Your Responsibilities :

• Handle an average of 60-80 incoming calls daily, assisting customers with their inquiries.
• Engage in active listening and ask pertinent questions to effectively identify customer needs and document information accurately.
• Collaborate with clinical staff to address patient needs.
• Assist with medication refills, referral requests, and troubleshoot patient charts.
• Schedule patient appointments and manage demographic information accurately.
• Perform additional tasks as necessary to support our customers.

We are committed to recognizing your achievements and creating an environment that offers clear direction for your success while providing opportunities for career advancement.

Qualifications :

Preferred Qualifications :

Telecommuting Requirements :

The salary for this role ranges from $16.00 to $27.69 per hour, depending on experience, along with a comprehensive benefits package designed to support a healthy work-life balance.

If you're ready to make a significant impact in healthcare, apply now and start your rewarding journey with us!