Patient Engagement Specialist - Full Time

Responsibilities

Position Summary : The Patient Advocate serves as a vital liaison between patients, their families, and hospital staff. This role is responsible for promoting and protecting patient rights, addressing and resolving concerns, and enhancing the overall patient experience. The advocate works to improve patient engagement and satisfaction while supporting essential hospital operations and ensuring compliance with regulatory standards.

Garfield Park Behavioral Hospital is dedicated to providing behavioral health and psychiatric support to children and teens ages 3 to 17. Above all else, we treat every patient with compassion and respect. Using evidence-based treatment approaches and individualized care, we strive to instill hope in our patients, their families and our community.

For Benefit information, please visit : UHS Benefits Service Center

Qualifications

JOB SPECIFICATIONS : To perform this job successfully, an individual must be able to demonstrate competency in the criteria listed in this job description. The specifications listed below are representative of the knowledge, skill, and ability to meet the minimum requirements for this position. Staff must demonstrate flexibility for reassignment to units providing care to varied populations including children, adolescents, pre adolescents and adults.

Education : High School diploma or GED required. Associates or Bachelors Degree preferred.

Experience : One-year customer service experience required; experience within the healthcare field strongly preferred.

Knowledge : Knowledge of patient rights, hospital operations and healthcare regulations preferred. Strong ability to work cooperatively with other hospital staff, patients and patient families and involved community agencies. Excellent organization skills, as well as oral and written communication and active listening skills. Ability to build trust, resolve conflict and maintain confidentiality.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Notice

At UHS and all subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates with matching skillset and experience with the best possible career at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail etc. If you feel suspicious of a job posting or job-related email, let us know by contacting us at : https : / / uhs.alertline.com or 1-800-852-3449.

Pay Transparency :

To encourage pay transparency, promote pay equity, and proactively address regulations, UHS and all our subsidiaries will comply with all applicable state or local laws or regulations which require employers to provide wage or salary range information to job applicants and employees. Salary offers may be based on key factors such as education and related experience.