Veterinary Care Coordinator

A company is looking for a Call Center Representative to provide customer service in a remote environment. Key Responsibilities Engage in positive interactions with pet families and answer a high volume of customer service calls Gather and document pet medical information and schedule appointments effectively Guide emotional conversations and meet all productivity and performance standards Required Qualifications Experience in high call volume, customer service, or call center environments Ability to quickly learn custom software and programs such as Gmail and Zoom Previous experience in a work-from-home environment Must attend a mandatory 4-week intensive training program at the beginning of employment Must be punctual and meet attendance standards consistently