Talent.com
Relationship Banker
Relationship BankerOld National Bank • Gardner, IL, United States
Relationship Banker

Relationship Banker

Old National Bank • Gardner, IL, United States
30+ days ago
Job type
  • Full-time
Job description

Relationship Banker

Job Locations

US-IL-Gardner

Category / Function

Retail Banking Center

Position Type

Regular Full-Time

Requisition ID

2025-18566

Workplace Type

On Site

Overview

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.

We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.

Responsibilities

The Relationship Banker develops and cultivates long-term client relationships by providing insight, advice, and personalized financial solutions for their clients. Relationship Bankers are responsible for retaining and deepening existing client relationships through cross-selling, establishing new banking relationships, referring clients to product partners (e.g., Mortgage, Investments, Small Business, Treasury Management, Merchant Services, Private Banking, Wealth Management, Commercial), educating clients on digital solutions, providing account servicing and maintenance, effectively resolving client servicing issues, and processing. Relationship Bankers are active in their communities through outreach efforts and through service with community organizations.

Salary Range

The salary range for this position is $17.00 / hr. - $27.50 / hr.. The base salary indicated for this position reflects the compensation range applicable to all levels of the role across the United States. Actual salary offers within this range may vary based on a number of factors, including the specific responsibilities of the position, the candidate's relevant skills and professional experience, educational qualifications, and geographic location.

Key Accountabilities

Develop and grow client and prospective client relationships

Consults with clients / prospective clients over the lifecycle of the relationship to uncover needs, educate, and advise on product and service alternatives that align with the client's financial objectives.

  • Cross sells products and services and refers to business product partners to ensure client needs are met.
  • Maintains contact with client base through periodic proactive touch points (on-boarding, service follow up, etc.)

Achieve Sales and Service Targets

  • Markets a full range of consumer and small business banking services to existing and prospective clients through proactive techniques such as lobby engagement, outbound telephone calls, marketing campaigns, or in-house events; may occasionally participate in outside sales calls.
  • Maintains well-developed knowledge of all products and services and effectively applies that knowledge to understand and fulfill client needs.
  • Proactively seeks coaching to develop service and sales skills; shares knowledge and best practices to enhance the team's skills and performance.
  • Operations Oversight

  • Proactively resolves moderate to complex customer maintenance and / or client service problems using available resources for problem resolution, including analysis and understanding of information received from other internal departments such as Loan Operations, Deposit Operations, Internal Bank Support, Reconcilement, Risk Management, etc.
  • Maintains and demonstrates in-depth knowledge of the different banking channels and educates clients on emerging technology and digital solutions including mobile, online, and ATM offerings to enhance their service experience.
  • Executes all sales, service, and banking transactions accurately and in compliance with bank policies, procedures, and regulatory requirements.
  • Follows all fraud prevention procedures and attends training to stay up-to-date on evolving fraud tactics.
  • Key Competencies for Position

    Culture Leadership :

  • Communication - applies active listening skills and skillful use of questions to understand the client's situation, needs, and desired outcome(s); adapts communication style and approach to accommodate individual needs and preferences.
  • Collaboration - seeks, develops, and maintains trusted relationships with others to achieve business goals / objectives; shares knowledge, information, ideas, and suggestions to accomplish mutual goals.
  • Execution Leadership :

  • Drive and Execution - Committed to achieving established goals, overcoming obstacles, and continuously learning; focuses on ways to succeed by changing strategies, increasing effort, using varying approaches; leverages opportunities to collaborate with others to achieve results; consistently achieves performance targets.
  • Problem Resolution / Decision-Making - With minimal oversight, seeks to identify what caused an issue; incorporates input from multiple sources to ensure effective action and shared ownership; decisions are sound based on what was known at the time and based on a blend of analysis, wisdom, experience, and judgement.
  • Client Leadership :

  • Client Leadership - Puts the client at the forefront of everything they do; continually seeks first-hand client information and perspective and uses this insight to shape one's own behaviors and actions; examines implications of decisions and actions from the perspective of the client before acting.
  • Key Measures of Success / Key Deliverables

  • Executes strategies to improve client retention including cross-selling products and services, proactive personalized outreach, effective resolution of servicing issues, monitor and seek client feedback, etc.
  • Contributes to the banking center's financial success by achieving targets for loan production, new account production, line of business referrals, and digital banking enrollment.
  • Acquires new Community Bank relationships through cultivating a strong referral network and outreach efforts.
  • Position Levels

    There are two levels of Relationship Banker, depending on banking experience including client service, deposit, and lending experience. Bankers must demonstrate completion of required training programs, licensing or specialized training, and acceptable performance to goals to be considered for further advancement. Licensing or registrations must be maintained current and in good standing in accordance with program guidelines. Positions may be based at a specific banking center or be a "Market" position that supports all banking centers in a defined market.

    Relationship Banker

  • Demonstrates ability to handle all transactions, servicing needs and inquiries upon completion of required training.
  • Must achieve account opening goals, partner referrals, lending and credit card goals along with completing quality Client Financial Profiles.
  • Qualifications and Education Requirements

  • High School diploma or GED Equivalent
  • Minimum one year relationship-based client consultation and / or consultative sales experience (banking industry a plus)
  • Eligible to register with the National Mortgage Licensing System and Registry (NMLS) or currently NMLS registered .
  • Relationship Banker II

  • Experienced bankers who have successfully completed the requirements of a Relationship Banker, including all new hire training and the Relationship Banker Learning Path within defined timeframes, or bankers with existing experience in a similar role at another financial institution, including NMLS registered.
  • Demonstrates consultative sales skills and strong service levels to build and deepen client relationships.
  • Consistently meets or exceeds account opening and lending goals, credit card goals, partner referrals, and quality Client Financial Profiles.
  • May manage an assigned client portfolio to handle all consumer banking relationship needs.
  • Encouraged to participate in their community through service in a Community Organization, Not-for-Profit volunteer, Business-Related Networking groups, or similar organizations.
  • Completes Relationship Banker Development Program to demonstrate advanced proficiency in role.
  • Qualifications and Education Requirements

  • High School diploma or GED Equivalent
  • Minimum one year relationship-based client consultation and / or consultative sales experience
  • Minimum one year banking experience including deposit / transaction processing, account servicing, new account opening and consumer lending
  • Currently registered with the National Mortgage Licensing System and Registry (NMLS) or previously registered and eligible to immediately re-register.
  • Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles.

    As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.

    We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, SVP, to fill a specific position.

    Our culture is firmly rooted in our core values.

    We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical.

    We are Old National Bank. Join our team!

    Need help finding the right job?

    We can recommend jobs specifically for you! Click here to get started.

    If you're qualified for a position but need additional help with the application because of a disability, please email HRservices@oldnational.com (This email will respond to accommodation requests only.)

    Create a job alert for this search

    Relationship Banker • Gardner, IL, United States

    Related jobs
    Wealth Advisor | Joliet

    Wealth Advisor | Joliet

    Busey Bank • Morris, IL, United States
    Full-time
    The Private Wealth Advisor's (PWA) primary responsibility is to serve as personal relationship manager to Busey Wealth Management clients. The Advisor will engage in proactive and ongoing communicat...Show more
    Last updated: 17 days ago • Promoted
    Sales Representative

    Sales Representative

    Spieldenner Financial Group • Aurora, IL, US
    Full-time
    Quick Apply
    Spieldenner Financial Group is a financial services company serving mid-market families that work hard to provide a life and lifestyle worth protecting from the everyday worries of life.We help the...Show more
    Last updated: 30+ days ago
    Financial Counselor

    Financial Counselor

    Rush Copley Medical Center • Aurora, Illinois, United States, 60504
    Full-time
    Seeking candidate with previous medical office and billing experience to serve as financial counselor for busy clinics.Primary responsibilities include but are not limited to entering patient demog...Show more
    Last updated: 30+ days ago
    Universal Banker - Aurora, IL (West Galena Branch)

    Universal Banker - Aurora, IL (West Galena Branch)

    Old Second Bancorp Inc • Aurora, IL, United States
    Full-time
    At Old Second, you're first! For more than 150 years, Old Second has consistently put businesses and individuals throughout the Chicago area first, and we're only getting started.With great employe...Show more
    Last updated: 2 days ago • Promoted
    Dentist - Job Location : Australia or New Zealand - Relocation Bonus

    Dentist - Job Location : Australia or New Zealand - Relocation Bonus

    Abano USA • Dwight, IL, USA
    Permanent
    Your key responsibilities include : .Maintaining accurate patient records and adhering to .Australian dental regulations and best practices. Flexibility : While we try hard not to change plans, sometim...Show more
    Last updated: 30+ days ago • Promoted
    Ready to change your life — and someone else’s?

    Ready to change your life — and someone else’s?

    Joy of Life • Dwight, IL, United States
    Full-time
    Ready to change your life — and someone else’s? .At Joy of Life, every day you make a real difference.Join a team where compassion meets opportunity and earn up to $100K while doing what truly matt...Show more
    Last updated: 9 days ago • Promoted
    Cardiology Opportunity – Full Loan Repayment, Practice Autonomy, Chicago Access, Exceptional Lifestyle

    Cardiology Opportunity – Full Loan Repayment, Practice Autonomy, Chicago Access, Exceptional Lifestyle

    Morris Hospital & Healthcare Centers • Morris, US
    Full-time
    Morris Hospital & Healthcare Centers.BE / BC Cardiologist who desires to become part of a well-established, collegial group of Cardiology specialists. The open position is due to increased Cardiol...Show more
    Last updated: 7 days ago • Promoted
    Client Relations Associate I

    Client Relations Associate I

    First National Bank of Omaha • Yorkville, Illinois, USA
    Full-time
    At FNBO our employees are the heart of our storyand were committed to their success! Please see below the details of this career opportunity and how it fits into our organizations success.The Clien...Show more
    Last updated: 16 days ago • Promoted
    Universal Banker

    Universal Banker

    Midland States Bank • Diamond, Illinois, USA
    Full-time
    At Midland States Bank base salary is one component of our Total Rewards program.Exact compensation is determined by factors such as (but not limited to) education skills internal equity and experi...Show more
    Last updated: 3 hours ago • Promoted • New!
    Border Patrol Agent - Earn up to $30,000 in Recruitment Incentives

    Border Patrol Agent - Earn up to $30,000 in Recruitment Incentives

    US Customs and Border Protection • Dwight, IL, United States
    Full-time
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show more
    Last updated: 30+ days ago • Promoted
    Regional Sales Associate

    Regional Sales Associate

    RepRally • Channahon, IL, United States
    Full-time
    We are seeking a motivated and customer-focused Field Sales Representative to join our dynamic team as we change the distribution industry. We're creating a unified platform that connects brands, sa...Show more
    Last updated: 30+ days ago • Promoted
    In-Home Sales Representative

    In-Home Sales Representative

    BCI Acrylic • Coal City, IL, US
    Full-time
    Prime Baths and Home Solutions is a company founded on equal parts hard work and positivity.We believe that "dream" and "achieve" are not mutually exclusive. We have a high integrity focus on 100% c...Show more
    Last updated: 30+ days ago • Promoted
    Drive with DoorDash - Be Your Own Boss

    Drive with DoorDash - Be Your Own Boss

    DoorDash • Dwight, IL, United States
    Full-time +1
    DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...Show more
    Last updated: 25 days ago • Promoted
    Universal Banker

    Universal Banker

    Midland States Bank Careers • Diamond, Illinois, US
    Full-time
    At Midland, we’re proud to be a little different.You can see it in our bright orange signs-but there’s more to it than that. With our heartfelt and personalized approach, we’re focused on meeting ev...Show more
    Last updated: 1 day ago • Promoted
    Branch Manager

    Branch Manager

    Illinois Staffing • Aurora, IL, US
    Full-time
    We are a people-focused company looking for a Branch Manager to lead and support a team dedicated to helping customers reach their financial goals. If you are a confident communicator and an optimis...Show more
    Last updated: 3 hours ago • Promoted • New!
    Universal Banker - Aurora, IL (West Galena Branch)

    Universal Banker - Aurora, IL (West Galena Branch)

    Old Second National Bank • Aurora, IL, US
    Full-time
    Universal Banker - Aurora, IL (West Galena Branch).At Old Second, you're first! For more than 150 years, Old Second has consistently put businesses and individuals throughout the Chicago area first...Show more
    Last updated: 1 day ago • Promoted
    Relationship Banker

    Relationship Banker

    Old National Bank • Gardner, IL, United States
    Full-time
    Old National Bank has been serving clients and communities since 1834.With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve.As a trusted part...Show more
    Last updated: 30+ days ago • Promoted
    Relationship Banker

    Relationship Banker

    Old National Bancorp • Gardner, IL, US
    Full-time
    The Relationship Banker develops and cultivates long-term client relationships by providing insight, advice, and personalized financial solutions for their clients. Relationship Bankers are responsi...Show more
    Last updated: 30+ days ago • Promoted