ACO Trainer

Secret Unspecified Polygraph

Responsible for maintaining training, licensing, and qualification records for supplier staff at datacenter sites. Travels regularly to assess performance, deliver training, and resolve issues. Requires U.S. citizenship, a high school diploma or GED, excellent customer service, strong verbal communication, MS Office proficiency, and active Top-Secret Clearance with Polygraph.

Responsibilities :

• Develops methodologies for ensuring that Supplier staff are trained in Customer systems, policies, and procedures for datacenter security using Customer and Supplier-generated training.
• Maintains a sustainment training program to ensure continued service excellence and any changes to Customer or U.S. Government procedures or regulations.
• Participates in the development of new training to address adjusted service requirements.
• Maintains confidentiality, and prevention of disclosure of classified information.
• Evaluates service quality and identifies areas for remedial or additional training.
• Serves as the Account Manager in the absence of the incumbent.
• Meets regularly with Customer leadership representatives for programmatic reviews.
• Maintains comprehensive training, licensing, and qualification records for all Supplier resources providing services under this SOW.
• Regularly travels to the portfolio of Datacenter sites to assess performance and service delivery, provide training where needed, help resolve issues, etc.