Patient Care Coordinator (PCC)

Job Description

Job Description

Salary :

Patient Care Coordinator

Location : ClearSight Center, Oklahoma City, OK

Job Description :

The Patient Care Coordinator (PCC) serves as a key member of the team, guiding patients through their consultation experience for vision correction procedures such as LASIK, ICL, and CLR. This role acts as the primary point of contact, providing information, answering questions, explaining procedures, and presenting pricing and financing options to help patients make confident decisions about their vision correction journey.

Key Responsibilities :

Supports :

• Acts as a liaison between patients and providers, ensuring clear communication, addressing concerns, and building confidence in vision correction options.
• Develops personalized care plans, walks patients through consultations, and collaborates with the clinical team to align treatment with patient needs.
• Schedules and coordinates appointments, referrals, and procedures efficiently to support seamless patient flow.
• Gathers and manages patient health history, insurance information, and treatment details, ensuring confidentiality and data accuracy.
• Explains vision correction procedures, risks, benefits, and care instructions in an understandable, compassionate manner.
• Assists patients with insurance verification, pre-authorizations, and understanding their financial responsibilities.
• Identifies and resolves barriers to care, ensuring patients receive comprehensive support throughout their journey.
• Presents pricing and financing options confidently and supports patients in scheduling their procedures.
• Performs quick and accurate data entry, maintains organized records, and ensures compliance with policies and regulations.
• Remains current on relevant practices, systems, and organizational policies and procedures.
• Performs additional duties as assigned.

Collaborates :

Required :

Qualifications :

Non-exempt / Hourly Position Commission Eligible

Reports to : Center Director