Desktop Support Engineer

Company Description

We connect the world's top investors and business leaders to the insights that shape investment decisions. From private equity firms and hedge funds to leading consultancies , our clients count on us to find the exact expert they need - fast.

Since 2007, we've grown to 1,500+ people across global financial hubs, becoming a trusted research partner to thousands of decision-makers. This is where ambitious people come to accelerate their careers.

Job Description

As a Desktop Support Engineer, you'll play a vital role to keep our business running smoothly! Providing first line support within our Tech Success team, you'll fix all technology issues that our employees may face. You'll deliver excellent customer service whilst responding to tickets raised within the office, from remote workers, and supporting our other locations around the globe.

Some of your responsibilities will include :

• User account creation, maintenance and closure
• Issuing equipment, inventory management, organise deliveries and shipments
• Provide technical support for desktop and laptop systems, including Windows and Mac environments.
• Desk configuration of meeting and conference spaces
• Managing escalation or delegation to senior team members or wider Tech and Product departments

Working from within our New York office, you'll be a friendly face in the team, that is welcoming and supportive, translating technical fixes into easy to understand steps for all employees with their individual requirements and varying levels of technical knowledge.

Third Bridge is a fast paced and changing environment, striving for continuous improvement. This also brings opportunities to grow and develop whilst contributing to our company goals. You'll receive full training and ongoing support from your team. There is a clear escalation chain, which in turn provides you with a clear development ladder as you progress in your career with us.

Qualifications

Additional Information

How will you be rewarded?

The successful candidate must, by the start of the employment, have permission to work in the country they are applying

We know that to be truly innovative, we need to have a diverse team around us. That is why Third Bridge is committed to creating an inclusive environment and is proud to be an equal opportunity employer. If you are not 100% sure if you are right for the role, please apply anyway and we will be happy to consider your application.