Talent.com
Insurance Service Representative - Coon Rapids, MN

Insurance Service Representative - Coon Rapids, MN

The Auto Club GroupMinneapolis, MN, US
30+ days ago
Job type
  • Full-time
Job description

Insurance Service Representative

It's a great time to join AAA The Auto Club Group!

Join the team committed to driving your career forward.

Job Type : Full time

Exempt / Non Exempt : Hourly

Job Description :

$2,500 Signing Bonus for new hires

To qualify for the Sign-On Bonus, applicants must be new to ACG (not applied in the last 180 days. There is a 1-year payback clause if your employment is terminated prior to completing 12 months of employment. Additional details can be provided by our Recruiting Team at the time of application)

Join America's most trusted brand with over 100 years of service.

Why Choose AAA The Auto Club Group (ACG)

ACG offers excellent and comprehensive benefits packages :

  • Medical, dental and vision benefits
  • 401k Match up to 6%
  • Paid parental leave and adoption assistance
  • Paid Time Off (PTO) - 12 days for the first year, 10 company paid holidays per year, 3-5 CEO days per year, and 2 Floating Holidays per year
  • Tuition Reimbursement - $5,000 per year
  • Professional certification reimbursement program and other professional development opportunities
  • Complimentary AAA Membership
  • Discounts, perks, and rewards and much more
  • Paid volunteer day annually

A Day in the Life of an Insurance Service Representative

The Auto Club Group is seeking an Insurance Service Representative who will provide a high level of support to the Insurance Agency and members by servicing existing insurance accounts.

  • Perform retention calls, process applications, renewals, amendments, resolve customer problems, as well as selling membership and financial products (credit cards)
  • Provide price quotes on all insurance products and factor in all applicable rules (underwriting, business, etc.) and discounts to complete the sale
  • Take insurance payments (initial, installment, lapse, or reinstatement)
  • Respond to customers' insurance inquiries and explains product features and Auto Club Group service advantages to potential customers for the purpose of promoting and selling various insurance, membership, and financial products
  • Refer to agent when appropriate
  • Recognize and promote cross-sale opportunities within the context of servicing a change to an existing member's policy and provide efficient processing of customer policies, endorsements, and status and coverage changes in accordance with state rules and corporate policies and procedures
  • Provide customer assistance through the performance of sales processing activities and assists management and agents when applicable
  • Conduct outbound promotional and retention call activities per management request and provides general promotion of Auto Club Group products and services following established guidelines
  • Participate in a team environment to promote customer satisfaction and consistent service following the customer service model
  • Receive and resolve member / customer complaints and seeks assistance from management in complaint resolution as necessary
  • Participate in office events developed to generate insurance revenue, improve member awareness of products, and support local community activities
  • Fulfill, maintain and service insurance policies
  • Respond to inquiries regarding insurance availability, eligibility, coverage. Prepare insurance proposals, policy changes, transfers, and billing clarification
  • Contact members or insureds regarding the renewal of delinquent memberships, late premium payments and to solicit reinstatements in the event of policy cancellations
  • Verify new business applications
  • Refer relevant members / insureds to other lines of business (i.e. Travel and Life)
  • Process insurance and membership payments
  • Update electronic member information
  • Maintain filing systems and provide other general Agency support
  • How We Reward Our Employees

    Starting hourly wage of $22.96 - $25.46 per hour, based on experience

    We Are Looking For Candidates Who

    Required Qualifications :

  • A Current Property & Casualty Insurance license
  • Must qualify, obtain, and maintain all applicable state licenses and appointments required for selling and / or servicing Auto Club Group Membership products.
  • Successful completion of Customer Service, Insurance and Membership training within 6 months of hire
  • Education :

  • High School Diploma or equivalent
  • Work Experience :

  • Provide a high level of customer-focused service
  • Service insurance policies and processing applications, renewals, and amendments
  • Respond to billing and coverage questions
  • Process monetary transactions; Taking payments
  • Promote the sales of insurance products and services using established guidelines
  • Present complex information in a clear and concise manner
  • Knowledge and Skills :

  • Analyze member / potential customer insurance needs and determine appropriate levels of coverage
  • Prepare appropriate rate quotations
  • Organize, plan and promote the sale of ACG insurance and membership products and services
  • Perform outbound service calls
  • Maintain accurate records
  • Insurance terminology
  • General insurance regulations
  • Underwriting procedures
  • Sales regulatory and compliance guidelines
  • Insurance Systems and / or membership systems (e.g., PPS, POS, IMS, IPM)
  • Work effectively in a team environment
  • Work independently, with minimal supervision
  • Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility
  • Proficient in using Microsoft Office products
  • Read, comprehend, and communicate clearly and concisely in the work environment and with the public (e.g., explain instructions, rules and procedures)
  • Perform mathematical calculations to accurately perform monetary transactions
  • Work under pressure in a high volume, fast paced customer service environment
  • Successfully complete appropriate training relative to all Auto Club Group (ACG) products and services
  • Work Environment

    Schedule : Monday - Friday 8 : 30 AM - 5 : 30 PM. 40 hours per week. Scheduled hour for lunch each day.

    This is 100% an in-office position. Employees will service ACG members in-person and are based on site in an ACG branch facility.

    Who We Are

    Become a part of something bigger.

    The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

    By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.

    And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.

    We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

    To learn more about AAA The Auto Club Group visit www.aaa.com

    Important Note :

    ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.

    The above statements describe the principal and essential

    Create a job alert for this search

    Insurance Representative • Minneapolis, MN, US

    Related jobs
    • Promoted
    Crop Insurance Intern

    Crop Insurance Intern

    Compeer FinancialLakeville, MN, United States
    Full-time
    Compeer Financial is a member-owned cooperative located in Illinois, Minnesota and Wisconsin.We bring together team members with a variety of backgrounds and experiences to help provide financial s...Show moreLast updated: 30+ days ago
    • Promoted
    Life Insurance Specialist - Burnsville, MN

    Life Insurance Specialist - Burnsville, MN

    The Auto Club GroupBurnsville, MN, United States
    Full-time
    It's a great time to join AAA The Auto Club Group!.JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD.Payment Terms : $2500 paid after 30 days of employment, $2500 paid after 90 days of employme...Show moreLast updated: 16 days ago
    • Promoted
    Insurance AgentField

    Insurance AgentField

    Horace MannMinneapolis, MN, US
    Full-time
    Whether you have experience as a teacher, outside sales representative, or management, insurance, finance, or business ownership experience, you can be successful here. As an Exclusive Agent, you ha...Show moreLast updated: 30+ days ago
    Insurance Agent / Insurance Professional

    Insurance Agent / Insurance Professional

    New York Life (Minnesota)Edina, Minnesota
    Full-time
    Quick Apply
    As an Insurance Agent with New York Life, you will help clients achieve their financial goals, while building a great career for yourself in the process. Utilizing our expansive product lines, our A...Show moreLast updated: 30+ days ago
    • Promoted
    Insurance Service Representative - Coon Rapids, MN

    Insurance Service Representative - Coon Rapids, MN

    The Auto Club GroupCoon Rapids, MN, United States
    Full-time
    It's a great time to join AAA The Auto Club Group!.JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD.To qualify for the Sign-On Bonus, applicants must be new to ACG (not applied in the last 18...Show moreLast updated: 30+ days ago
    • Promoted
    WC Claim Associate I LevelUP

    WC Claim Associate I LevelUP

    CCMSIMinnetonka, MN, US
    Full-time
    Workers' Compensation Claim Associate I LevelUP.Location : Minnetonka, MN In Office, on the job training program Compensation : $50,000-$56,500. At CCMSI, we look for the best and brightest talent to ...Show moreLast updated: 21 days ago
    • Promoted
    Underwriting Internship (Summer 2026) : Bond and Specialty Insurance

    Underwriting Internship (Summer 2026) : Bond and Specialty Insurance

    TravelersSaint Paul, MN, US
    Internship
    Bond & Specialty Insurance Underwriting Internship Program.Taking care of our customers, our communities and each other.By honoring this commitment, we have maintained our reputation as one of the ...Show moreLast updated: 19 days ago
    • Promoted
    Insurance Operations Summer Intern

    Insurance Operations Summer Intern

    Arch Capital GroupSaint Paul, MN, US
    Full-time
    Arch Summer Internship Program.With a company culture rooted in collaboration, expertise, and innovation, we aim to promote progress and inspire our clients, employees, investors, and communities t...Show moreLast updated: 30+ days ago
    Independent Insurance Broker

    Independent Insurance Broker

    Brown AgencyBloomington, MN, US
    Full-time +1
    Quick Apply
    Symmetry Financial Group- The Brown Agency BE A Life and Health Insurance Agent today (Work Remotely) We are looking for new INDEPENDENT LIFE INSURANCE AGENTS who are ready to learn the business, w...Show moreLast updated: 30+ days ago
    • Promoted
    Insurance Analyst

    Insurance Analyst

    Minnesota JobsSaint Paul, MN, US
    Full-time
    Northwest Respiratory Services is a leading provider of oxygen & respiratory products throughout the Midwest & Northern Rockies. Working remotely, we are currently in search of an Insurance Analyst ...Show moreLast updated: 5 days ago
    • Promoted
    Desk Catastrophe Claim Representative II

    Desk Catastrophe Claim Representative II

    The Auto Club GroupSaint Paul, MN, United States
    Full-time
    It's a great time to join AAA The Auto Club Group!.JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD.Work under normal supervision with an intermediate-level approval authority to handle moder...Show moreLast updated: 9 days ago
    • Promoted
    Compliance Lead, Stop Loss Insurance

    Compliance Lead, Stop Loss Insurance

    Reinsurance Group of AmericaMinneapolis, MN, US
    Full-time
    Compliance Manager For Stop Loss Insurance Product.RGA is a purpose-driven organization working to solve today's challenges through innovation and collaboration. A Fortune 500 Company and listed amo...Show moreLast updated: 21 days ago
    • Promoted
    Prin Internal Credit Reviewer

    Prin Internal Credit Reviewer

    Compeer FinancialLakeville, MN, United States
    Full-time
    Compeer Financial is a member-owned cooperative located in Illinois, Minnesota and Wisconsin.We bring together team members with a variety of backgrounds and experiences to help provide financial s...Show moreLast updated: 30+ days ago
    • Promoted
    Claims Representative Internship - Summer 2026

    Claims Representative Internship - Summer 2026

    Auto-Owners InsuranceLake Elmo, MN, US
    Internship
    A career at Auto-Owners is challenging and rewarding.Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs.Auto-Owners I...Show moreLast updated: 30+ days ago
    Insurance Agent

    Insurance Agent

    Farmers North StarMinneapolis, MN, US
    Full-time
    Quick Apply
    The Farmers Insurance - Team North Star District Office in Edina, MN, supports 35+ agencies across the Minneapolis-St.We're looking for motivated sales professionals who are ready to leverage their...Show moreLast updated: 30+ days ago
    • Promoted
    Insurance Service Representative - Burnsville

    Insurance Service Representative - Burnsville

    The Auto Club GroupBurnsville, MN, United States
    Full-time
    It's a great time to join AAA The Auto Club Group!.JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD.To qualify for the Sign-On Bonus, applicants must be new to ACG (not applied in the last 18...Show moreLast updated: 7 days ago
    • Promoted
    Member Representative I - Coon Rapids, MN

    Member Representative I - Coon Rapids, MN

    The Auto Club GroupCoon Rapids, MN, United States
    Full-time
    It's a great time to join AAA The Auto Club Group!.JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD.To qualify for the Sign-On Bonus, applicants must be new to ACG (not applied in the last 18...Show moreLast updated: 12 days ago
    • Promoted
    Claims Adjuster - Liability

    Claims Adjuster - Liability

    StaffingCircle Pines, MN, US
    Full-time
    Primary Purpose : To analyze mid- and higher-level general liability claims to determine benefits due; to ensure ongoing adjudication of claims within company standards and industry best practices; ...Show moreLast updated: 19 days ago
    Senior Associate - Insurance Planning

    Senior Associate - Insurance Planning

    The Bahnsen Group LLCMinnetonka, MN, USA
    Full-time
    Quick Apply
    At The Bahnsen Group, our vision is to be the highest quality provider of wealth management services to those within our sphere of influence. We do not want to merely be great; we want to be extraor...Show moreLast updated: 30+ days ago
    • Promoted
    Licensed Insurance Agent

    Licensed Insurance Agent

    HealthMarkets Insurance AgencyMinneapolis, MN, US
    Full-time
    HealthMarkets Overview Job Description : .If you’re looking for an exciting opportunity where you can change people’s lives and achieve financial success as an independent licensed insura...Show moreLast updated: 30+ days ago