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Front Office Manager

Front Office Manager

Home2 by HiltonRochester, NY, United States
29 days ago
Job type
  • Full-time
Job description

The Home2 Suites by Hilton is looking for a front office manager to join our team! The ideal candidate will posses strong leadership and guest service skills and have a minimum of 5 years hotel experience. Starting pay of $20 / hour with a monthly cell phone reimbursement. Springwood Hospitality offers a comprehensive insurance package along with 401K plans and employee assistance program.

Who We Are : Home2 Suites Rochester Greece is a Hilton branded hotel located just northwest fo the City of Rochester, NY. We have 119 new studio & 1 bedroom suites. Our guests are able to enjoy an indoor heated pool, modern fitness center, and complimentary breakfast each morning.

Why Do We Do It : The work that you do will be remembered for generations to come and thus we are in more than the hotel business; we are in the business of making a long lasting impression on families and business travelers that will want to return.

Your work here has meaning. You are here to improve the lives of coworkers, guests, owners, and our community. Every day, you can improve lives in your own unique way and we strive to do the same for you, but it all starts with you.

Why We Are Different : We are focused on ensuring proper training not only for professional growth but for personal development. We embody the Springwood Essentials in our daily work routine as well as utilize these same Essentials in our everyday life.

We look for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.

Your Responsibilities : As a FOM, you will be responsible for working directly with the hotel management team in ensuring that our Hilton brand standards and Springwood policies are being upheld and our guest expectations are being met. Hours would primarily be 12pm-8 pm unless front desk scheduling requires shift coverage in other areas. Having the flexibility to cover shifts and work weekends is required.

Resumes may be e-mailed to : Kmiller@gospringwood.com.

We look forward to metting you!

Springwood Hospitality

Front Office Manager

TITLE Front Office Manager

LOCATION Property Level

REPORTS TO General Manager

FLSA Status : Salaried, Exempt

JOB SUMMARY

Responsible for : the day-to-day operations of the Front Office while overseeing and assisting with Housekeeping and Maintenance to include and not limited to : personnel, guest service, budget performance and financial controls.

PRE REQUISITES

The Company associates have access to guestrooms and property, character traits of honesty and trustworthiness are essential to this position. Therefore, associates must pass the appropriate security clearance, per company policy.

  • Two Years experience supervising (at least) eight associates.

SUMMARY OF ESSENTIAL JOB FUNCTIONS

Must be able to perform major life activities : Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating. For this position specifically :

  • Must be able to push or pull 60 pounds and lift and / or carry 30 pounds.
  • Must be able to stand for eight hours, bend, stretch, reach.
  • Must be able to see and hear
  • Must be able to speak and read English, the ability to communicate in another language may be helpful.
  • Must display professionalism, honest and trustworthiness at all times.

    • REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

    Knowledge in :

  • Supervisory skills : interviewing, hiring, training, coaching, documenting, motivating.
  • Property Management Systems, preferably OnQ or Fosse
  • Accounting practices as delegated
  • All functions, procedures and policies of departments supervised.
  • Daily hotel operations check daily events, bulletin boards and be up to date on changes, new procedures and events.
  • Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts.

    • Skills :

  • Train and develop associates through meetings, logs, etc.
  • Attention to detail and organization with strong computer skills.
  • Monitor and document associates for both positive and negative feedback.
  • Computer literate to thoroughly operate property management system : post charges, compute bills, collect payment and make changes.
  • Analyze work for accuracy of self and others.

    • Abilities :

  • Multi task, remain associate and guest service focused.
  • Effectively communicate with guests, department heads, associates and home office support staff.
  • Solve guest issues with professionalism and maintain a hospitable attitude.
  • Market and promote to increase exposure and sales

    • SPECIFIC RESPONSIBILITIES

  • Maintain a professional cohesive team by : hiring, training, coaching, counseling and developing the most qualified individuals.
  • Promote positive morale and friendly attitudes.
  • Complete administrative duties in a timely manner : schedules, payroll, inventories, orders, production controls, etc.
  • Work within budgeted guidelines for maximum revenues and within labor models.
  • Maintain safety and security practices, have thorough knowledge of emergency procedures.
  • Ensure guests are provided with the highest quality product and service.
  • Communicate and document using internal means : logs, Springwood reporting systems, Quore, Google Doc's & email, etc.
  • Must be thoroughly familiar with the Associate Handbook, implement all the rules, policies and procedures established by the company; including, but not limited to, those contained in the Associate Handbook.
  • Maintain certification from a brand approved responsible vendor training program.
  • Other duties as assigned, that the associate is capable of performing.

    • WORKING CONDITIONS / SPECIAL REQUIREMENTS

    Standing, walking for long periods of time while maintaining an aggressively friendly professional image. Be flexible in regard to work schedule. Be available as necessary 24 / 7, weekends and holidays as business demands.

    POSITIONS FOR POSSIBLE ADVANCEMENT

    Before the next promotion, this person should develop and train her / his replacement. The ability to teach skills and competencies will enhance leadership skills in preparation for further promotion.

    Disclaimer

    The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

    I have read the job description, including the physical requirements of the position, and by signing below attest that I can perform this job in its entirety without accommodation.

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