Injury Examiner- WANV claims

Why USAA

At USAA our mission is to empower our members to achieve financial security through highly competitive products exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA where our core values honesty integrity loyalty and service define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Injury Examiner- WA / NV claims you will be responsible to adjust complex auto bodily injury claims UM / UIM and small business claims primarily servicing Washington and Nevada claims to include confirming coverage determining liability investigating evaluating negotiating and adjudicating claims in compliance with state laws and regulations. Responsible for delivering a concierge level of best-in-class member service through setting appropriate expectations proactive communications advice and empathy.

This role is remote eligible in the continental U.S. with occasional business travel. However individuals residing within a 60-mile radius of a USAA office will be expected to work on-site three days per week.

What youll do :

• Adjusts complex auto bodily injury claims with significant injuries (e.g. traumatic brain injury disfigurement fatality) and UM / UIM and small business claims as well as some auto physical damage associated with those claims. Identifies confirms and makes coverage decisions on complex claims.
• Investigates loss details determines legal liability evaluates negotiates and adjudicates claims appropriately and timely; within appropriate authority guidelines with clear documentation to support accurate outcomes.
• Prioritizes and manages assigned claims workload to keep members and other involved parties informed and provides timely claims status updates.
• Collaborates and supports team members to resolve issues and identifies appropriate matters for escalation.
• Partners and / or directs vendors and internal business partners to facilitate timely claims resolution.
• Serves as a resource for team members on complex claims.
• Delivers a best-in-class member service experience by setting appropriate expectations and providing proactive communication.
• Supports workload surges and catastrophe (CAT) response operations as needed including mandatory on-call dates and potential evening weekend and / or holiday work outside normal work hours.
• May be assigned CAT deployment travel with minimal notice during designated CATs.
• Works various types of claims including ones of higher complexity and may be assigned additional work outside normal duties as needed.
• Ensures risks associated with business activities are effectively identified measured monitored and controlled in accordance with risk and compliance policies and procedures.

What you have :

What sets you apart :

Compensation range : The salary range for this position is : $85040 - $162550 .

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e. H-1B TN STEM OPT Training Plans etc.).

Compensation : USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits : At USAA our employees enjoy best-in-class benefits to support their physical financial and emotional wellness. These benefits include comprehensive medical dental and vision plans 401(k) pension life insurance parental benefits adoption assistance paid time off program with paid holidays plus 16 paid volunteer hours and various wellness programs. Additionally our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits visit our benefits page on

Applications for this position are accepted on an ongoing basis this posting will remain open until the position is filled. Thus interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.

Key Skills

Auditing,GAAP,Military Experience,Phlebotomy,Conflict Management,Vital Signs Experience,Computer Forensics,Research Experience,Securities Law,Operating Systems,PTSD Care,RMF

Employment Type : Full-Time

Experience : years

Vacancy : 1