2nd Lien Loan Consultant

2nd Lien Loan ConsultantExceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effectivemunications.

We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.

Primary Function

The 2nd Lien Loan Consultant is responsible for initial collections on portfolios to maximize recovery and disposition loans to the appropriate work out strategy.

• Receive and review loan information on 1 to 180+ delinquent 2nd lien accounts.
• Contact borrowers to cure delinquency, set up payment arrangements, review borrower's response packages for modifications, repayment plans or settle accounts.
• Identify and rmend optimal workout strategies based on individual borrower circumstances.
• Identify and rmend legal strategies, as necessary.
• Increase frequency of borrower contact based on days since last payment.
• Performs additional projects and duties as assigned by management.
• Engage in efforts to prevent foreclosure through loan modification, repayment plans and deferments.
• Arrange for contractual services relating to property inspectors' appraisers, real estate agents, who may be involved in the inspection or evaluation of the property.
• Analyze and underwrite the borrower's ie through review of documents which include, but are not limited to, financial statements, tax returns, credit reports and collateral appraisals to determine and rmend the most feasible and appropriate solution for the homeowner.
• Use the delegated authority tool and work with client matrices regarding workout strategies.
• Ensure all calls and loss mitigation efforts arepliant withpany policies and procedures.
• Address any homeowner question or concern. Handle escalated files appropriately by providing an articulate andplete response.
• Keeps servicing files up to date with the necessary document and correspondence needed to ensure aprehensive record of the homeowners account activity is maintained andmunicated.
• Use manual and dialer strategies to contact delinquent homeowners.
• Understanding legal requirements and Fair Debt Collection Practices Act (FDCPA) guidelines on manual dialer reports.
• Must be able tomunicate effectively through verbal and written means.
• Contribute to the progress of the department by understanding and positively impacting the measurements used to define success.
• Willing to work overtime as needed.
• Obtain Mortgage Loan Originator (MLO) license.
• Knowledgeable in different systems, Loss Mitigation System (LMS) and Delegated Authority (DA) Tool
• Review and maintain their personal negotiating worklist.
• Contact homeowners to cure delinquency, this can be a blend of manual and automated calling strategies.
• Handle multiple mortgage products such as Home Equity Line of Credit (HELOC) junior liens, conventional loans, Adjustable-Rate Mortgage (ARM) loans etc. that are current to 180 days delinquent aserned by investor, departmental and legal guidelines.
• Performs related duties as assigned by management.
• These essential functions are fundamental to the role, and must be performed on-site, as they cannot physically be performed remotely. In addition, thepany has determined that an in-person presence is important to criticalponents of our work, including oversight, training, collaboration, and productivity. Items not marked (
• as essential on-site may still require partial on-site work to perform the role satisfactorily.

Required education and experience.

Required knowledge, skills, and ability.

While this description is intended to be an accurate reflection of the position's requirements, it in no way implies / states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meetpany security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

By applying to this position candidate acknowledges that this is not a remote role and is required to be on-site.

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Additional Information :

While this description is intended to be an accurate reflection of the position's requirements, it in no way implies / states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meetpany security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them!

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Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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