Associate Medical Assistant

Associate Medical Assistant

Job Location : Adelante Healthcare West Phoenix - Phoenix, AZ

Position Type : Full Time

Education Level : HS Diploma from accredited school

Job Category : Health Care

Position Summary : The Associate Medical Assistant provides direct patient care and customer service. Duties include but are not limited to assisting providers during preparation and provision of patient visit, interviewing patient and obtaining reason for visit, room preparation, specimen collection and processing, medication administration, documentation in electronic health record and patient discharge. Facilitates communication between internal and external customers.

Expectations

Every Adelante Healthcare employee will strive to maximize their performance and contribution to Adelante Healthcare and the community we serve every day. Employees are expected to work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and the highest standards of personal integrity, professionalism, and competence.

Our Core Values

INclusion, Nurture, Service, Purposeful, Integrity, Resilient, Engaged

Qualifications

Essential Skills and Experience :

• High school diploma or GED from an accredited institution
• Graduated from an approved medical assistant training program
• Effective communication demonstrated by ability to read, interpret, comprehend and comply with written and verbal communication
• Proficient mathematical skills for use in a healthcare setting
• Basic computer proficiency to include Windows, MS Office, and internet
• Ability to problem solve in situations both independently or with support from team and / or leadership
• Ability to multi-task and work effectively in a high-stress and fast-moving environment
• Must have reliable transportation that can meet any operational reassignments of the organization during the workday. If employee is driving during work hours, the employee is required to possess a valid driver's license and must be in compliance with Arizona vehicle insurance requirements
• Certification to perform cardiopulmonary Resuscitation for the Health Care Professional (CPR) and AED through courses that follow the guidelines from the American Heart Association and Red Cross (cognitive and skills evaluations)
• Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations

Position Responsibilities

Prepare for the patient appointment by reviewing and updating patient records prior to patient arrival

Interview patient to obtain reason for visit : chief complaint, and document in electronic medical record following MA workflow protocols for intake of patient

Obtain and record the patients' vital signs according to protocol for patients age

Prepare exam room and patient for the type of exam / procedure to be performed

Maintain patient confidentiality following all HIPAA policies and procedures

Document accurately all patient information in electronic health record

Communicates in a timely and professional manner with patients and other members of the care team at all times

Know and follows the eight rights of drug assessment and administration

Know and follows procedure for immunization administration and storage

Follow all medication policies and procedures for labeling, storing and use

Know and utilizes principles of universal protocols and National Patient Safety Goals

Clean and sterilize instruments per protocol

Has knowledge of surgical and diagnostic office procedures

Correctly collect specimens, perform testing, and processes as indicated

Provides clear instructions to patients regarding obtaining and collecting of specimens

Review patient plan and educates patient on discharge instructions

Educate patients regarding services such as the Integrated care model, Patient Portal, and other specialty service lines within our organization and helps them navigate access to these services

Nonessential Skills and Experience :

Additional Duties and Responsibilities :

Patient Centered Medical Home (PCMH) and Integrated Care Team (ICT)

All employees are responsible for promoting and participating in interdisciplinary communication and collaboration to enhance the delivery of quality across the health care system. Employees should maintain an environment which supports and engages patients and co-workers in a caring team-based model to promote wellness and improve health outcomes.

Adherence to Compliance and Code of Conduct

All employees are required to comply with Adelante Healthcare's written standards, including its Compliance Program and Code of Conduct, policies and procedures and reporting of any conduct that potentially violates Adelante's legal or compliance requirements. Such compliance will be an element considered as part of the regular performance evaluation.

Physical Demands and Work Environment

Physical demands : While performing the duties of this job, the employee may be required to sit for long periods of time, is required to stand, walk, use hands to handle or feel objects, tools or controls; reach with hands and arms; climb steps / stairs; balance; stoop, kneel, crouch or crawl; talk or hear; smell; manage stress as it relates to essential job functions. The employee must frequently lift and / or move up to 25 pounds without assistance and may occasionally be required to lift or move up to 50 pounds with assistance. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work environment : While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time when traveling to various clinic sites. The noise level in the work environment is usually moderate. The employee may be subject to health hazards (contagious diseases, blood borne pathogens, etc.) when working in the clinic area.