Senior Manager Customer Engagement

Your Role and Responsibilities

Job Summary :

The Senior Manager Customer Engagement is responsible for leading regional teams to deliver exceptional connected and customer-centric experiences across North America. This role acts as the key bridge between customers business units and internal operations ensuring that every interaction reflects a deep understanding of customer needs market dynamics and strategic business priorities.

The Senior Manager will partner closely with Sales Operations Supply Chain and Digital Experience teams to align service delivery with business goals strengthen relationships and enhance customer loyalty. This leader will play a pivotal role in embedding customer centricity at the heart of our business units while fostering collaboration and insight sharing across global teams.

Job Description :

1. Lead and Empower Regional Teams

• Guide and motivate Customer Engagement teams in the region fostering a culture of connection accountability and continuous improvement.
• Inspire the team to deliver meaningful high-quality customer interactions that reflect both empathy and business acumen.

2. Partner with Business Units to Drive Market-Aligned Service

3. Deliver Tailored Customer-Centric Solutions

4. Strengthen Relationships and Build Trust

5. Collaborate for Business Alignment and Impact

6. Drive Customer Experience Excellence

7. Respond with Agility and Ownership

8. Report Analyze and Share Insights

9. Simplify and Streamline for Efficiency

Your Profile

Education and Experience :

Key Competencies :

OUR OFFER

We aim to create an environment where the best people want to work where they can turn their passion into their job and realize their full potential.

INTERESTED

We look forward receiving your application.

Brenntag and its subsidiary companies will provide equal employment opportunities to all applicants without regard to any category protected by federal state or local law including as applicable applicants actual or perceived race color religion creed sex sexual orientation gender identity or expression (including transgender status) gender (including pregnancy childbirth lactation and related medical condition) genetic information military service national origin ancestry citizenship status age veteran status physical or mental disability protected medical condition as defined by applicable federal state or local law political affiliation marital status membership in an employee organization parental status expunged juvenile record or any other status protected by federal state or local law. Brenntag will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g. accommodations for a test or job interview) if so requested. When completing this application you may exclude information that would disclose or otherwise reference your race religion age sex genetic veteran status disability or any other status protected by federal state or local law. This application is considered current for sixty (60) days only. At the end of this period if you are still interested in employment it will be necessary for you to reapply by completing a new application.

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Brenntag North America Inc. and its subsidiaries use E-Verify a government-run web-based system that allows employers to confirm the eligibility of their employees to work in the United States. For more information please go to or view the poster at TA Team

Required Experience :

Senior Manager

Key Skills

Business Development,Employee Orientation,Public Health,Account Management,VersionOne,Conflict Management,Project Management,Relationship Management,Team Management,Customer relationship management,Human Resources,Public Speaking

Employment Type : Full-Time

Experience : years

Vacancy : 1