Customer Support Specialist

A company is looking for a Customer Support Specialist (Shift Wed-Sun, 3pm-11pm CST) Remote.

Key Responsibilities

Support customers by assessing inbound tickets and live chats regarding product issues and account questions

Communicate professionally and empathetically to resolve customer issues

Manage customer tickets within the case queue and escalate advanced cases as necessary

Required Qualifications

1-2 years of experience in a customer support role, preferably in software

Familiarity with tools such as Zendesk, Slack, Excel, and Outlook

Passion for continual learning and willingness to be coached

Ability to thrive in a fast-paced environment

Exceptional phone etiquette and strong listening skills