Admissions Concierge

Description

Come join the team at WeCare Centers at Jameson Care Center!

WeCare Centers at Jameson Care Center is actively seeking a motivated Admissions Concierge for our community in New Castle, PA .  The Concierge will play a pivotal role in ensuring the smooth operation of our facility by providing exceptional customer service to residents and families. The Concierge will be the first point of contact and welcoming presence for all new admissions. The Concierge will work closely to streamline the appropriate communication and guidance to the facilities IDT. This position requires a friendly demeanor, excellent communication skills, and a proactive approach to problem-solving.

Key Responsibilities

• Greeting residents upon arrival and providing a warm welcome.
• Room readiness for any new admissions, and readmissions.
• Serve as the main point of contact for all new residents and their families during the initial adjustment period.
• Conduct daily check-ins with each new admission for 7 days following their arrival and complete a daily questionnaire.
• Complete discharge surveys on the day of discharge.
• Identify and address any questions, concerns, or unmet needs the resident or family may have and communicate to the IDT to ensure timely resolution.
• Provide empathetic and proactive customer service that reflects the facility's commitment to quality care and resident satisfaction.
• Support initiatives to improve resident satisfaction and build a welcoming environment.
• Provide updates to leadership on trends, concerns, or opportunities for improving the admissions process and resident onboarding experience.
• Other job duties as assigned.

Skills, Knowledge and Expertise

Benefits

We reward hard working and caring professionals with competitive pay, benefits, and growth opportunities!

At WeCare Centers, we believe in not only providing exceptional care for our residents but also ensuring a supportive and enriching environment for our team. Our Voluntary Benefits Programs are designed to provide additional supportive services to our employees that can help them achieve their personal, financial, and health goals.