Regional Aftermarket ManagerRDO Equipment Co. • Mills, Wyoming, USA
Regional Aftermarket Manager
RDO Equipment Co. • Mills, Wyoming, USA
5 days ago
Job type
- Full-time
Job descriptionLead coach mentor and train CSAs to promote assess and close service work managing CSA and customer accounts with a sales manager mindset. Conduct weekly customer visits and quarterly reviews of customer accounts to identify growth opportunities and drive conquest initiatives. Assist in driving aftermarket business through parts department initiatives collaborating with Deere on promotions and utilizing allocated funds. Work with Service departments to provide consistent support including E-walk usage and text messaging. Collaborate with ALS to streamline oil sample processes. Participate in monthly financial calls to review regional performance. Engage and support Operations Managers review WIP / BIP bi-weekly and address store issues. Set regional direction for aftermarket activities. Assess training promotion and career growth opportunities for Service Technicians and Service / Parts Leaders. Set up and monitor annual capstone training calendars for the region ensuring classes are full and grades are communicated. Develop and implement internal and external training programs including technician capstone training and career path initiatives. Serve as the keeper of standards for RDO Equipment Co. locations and aftermarket departments. Conduct quarterly store walk-arounds to ensure compliance with company standards. Drive safety culture within the region ensuring sound and safe business practices. Manage the evaluation allocation and management of physical and financial resources. Collaborate daily with Territory Customer Support Managers and Territory Aftermarket Business Managers on service and parts-related issues. Address warranty issues between Deere and stores acting as the overall liaison between Deere and RDO. Develop and maintain effective service department processes for customer satisfaction. Manage Customer Service Advisor Program including marketing customer engagement coverage needs sales training and extended warranties. Foster a positive work environment encouraging accountability open communication teamwork and a commitment to serving the customer. Ensure completion of the Product Improvement Program and maintain professional relationships with vendors. Perform all other duties as assigned by management in a professional and efficient manner. Follow all safety rules and regulations and adhere to company policies and procedures. Previous supervisory / management experience Industry and / or aftermarket parts and service support experience Excellent customer service skills Strong oral and written communication skills Strong computer skills College degree or applicable experience preferred Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.
The Regional Aftermarket Manager is the primary driver of aftermarket sales and support for the Mountain Construction Region responsible for leading coaching and mentoring Customer Service Advisors (CSAs) and Service / Parts Leaders. This role coordinates aftermarket activities supports career growth and ensures adherence to RDO Equipment Co. standards across all stores in a geographically widespread region.
Whats in it For You :
- $100000-$130000 / year
- 40% bonus potential
- A comprehensive benefits package that supports your well-being. For more details and to view these offerings visit RDOs benefits page.
- A company that lives by its core values : theyre not just words on a wall theyre how we work grow and lead. Learn more about our core values.
Why RDO
When you join RDO Equipment Co. youll become part of an industry-leading team providing a world-class experience for customers who do vital work. We deal in iron from the worlds leading equipment and technology manufacturers but were a people business first. RDO has grown from humble roots guided by a familys values and shaped by the strengths voices and entrepreneurism of our team members.
Specific Duties Include :
Job Requirements :
Required Experience :
Manager
Key Skills
Time Management,area management,Financial Concepts,Management Experience,Profit & Loss,Microsoft Powerpoint,Operations Management,LIHTC,Budgeting,Leadership Experience,Property Management,Supervising Experience
Employment Type : Full-Time
Experience : years
Vacancy : 1
Yearly Salary Salary : 100000 - 130000
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Aftermarket Manager • Mills, Wyoming, USA
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