Customer Service Specialist

Description

Location : Austin, TX

Company : Unilux Brand

Job Description :

Unilux Brand  We are seeking a dedicated and enthusiastic Customer Service Specialist to join our dynamic team. As a Customer Service Specialist, you will be the primary point of contact for our valued customers, providing them with exceptional support and ensuring their needs are met promptly and efficiently. In this role, you will utilize your strong communication skills and product knowledge to assist customers with inquiries, resolve issues, and guide them through our range of services.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Resolve customer complaints and provide appropriate solutions in a timely manner.
• Maintain detailed records of customer interactions and transactions.
• Monitor customer feedback and report trends to management for service improvement.
• Provide product and service information to customers as needed.
• Collaborate with other departments to address customer needs effectively.

Skills, Knowledge and Expertise

Benefits

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.