Digital Solutions Specialist I

Position :

Digital Solutions Specialist I

Location : Mattoon, IL

Job Id : 4286

# of Openings :

At First Mid, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of discretionary short-term incentives (i.e. bonus, incentives, and / or commission). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, tuition reimbursement, an Employee Stock Purchase Plan, and a 401K plan with company match. Incentives and benefits are subject to eligibility requirements.

The Digital Solutions Specialist I is responsible for independently performing a variety of duties relating to the operation, maintenance and settling of digital solutions. This includes, but is not limited to, Cash Management systems, Online Banking, troubleshooting & problem resolution and escalations for internal departments and customers.

Responsibilities include, but are not limited to :

Online Banking & Cash Management Services (including, but not limited to, ACH, Remote Deposit, Positive Pay, Fraud Filter, Weiland, online banking, bill pay, mobile banking, external transfers, Intuit products, etc.) :

• Maintains customer online banking services documents to reflect accuracy to the system.
• Maintains contracts for cash management customers.
• System set up for all digital services. Ensures completeness of customer documentation prior to system access. For internal partners reviews and approves internal access.
• Processes digital transactions, monitoring transactions for appropriate limits and adherence to policy and regulations. Maintains a log for over-limit approvals for ACH and Remote Deposit.
• Balances and settles general ledgers associated with all digital services. Performs daily E-banking reconciliation.
• Research death notifications and process reclamations within regulatory standards.
• Processes set-up requests for external transfers and mobile deposit and exception limit request. Maintains a log on all exceptions and returns temporary limit changes to default values.
• Monitors inactive users in Retail Online, Business Online, International Online, Commercial Online, Mobility and CheckFree. Removes access to mitigate risk to the bank from unauthorized access.
• Conducts check-back of online and customer profiles set up in the online banking systems.
• Reviews CheckFree reports for unusual customer activity.
• Reviews invalid accounts on our originators and contacts customer to update their ACH record. Verifies prenotes and returns invalid account entries. Returns items on Fed whenever a manual return is needed.
• Assists and supports the frontline in the understanding and interpretation of digital systems, policies, and procedures.
• Assists with special projects, system upgrades, enhancements etc.

SUPPORT AND ESCALATION :

SCANNING AND RECORD KEEPING :

MISCELLANEOUS :

Qualifications

Education / Experience :

Skills :

Total Rewards :

Visit our Total Rewards page to see our full list of benefits

First Mid Bancshares, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, protected veteran status, or any other applicable federal or state-protected classification.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT.

Pay Range : $17.74 - $22.18 per hour

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