Customer Service Representative

Job Description

We are seeking a Customer Service Representative to join our growing team in Santa Ana CA. This role is ideal for someone who thrives in a fast-paced environment enjoys helping others and takes pride in providing excellent service. As a key point of contact for our customers youll play an essential role in ensuring satisfaction and resolving inquiries with professionalism and care.

Responsibilities

Respond promptly and professionally to customer inquiries via phone email and internal ticketing systems

Handle orders product questions billing issues and delivery concerns with accuracy and empathy

Record customer interactions and resolutions in our CRM system

Collaborate with the warehouse and logistics team to ensure timely order fulfillment

Identify recurring issues and provide feedback to help improve processes

Maintain a calm and positive attitude when dealing with difficult or high-pressure situations

Ensure each customer receives a consistent high-quality support experience

Qualifications : Qualifications

High school diploma or equivalent; associates or bachelors degree preferred

Minimum 1 year of experience in a customer service role

Strong verbal and written communication skills

Excellent problem-solving abilities and attention to detail

Familiarity with CRM software and customer service tools

Ability to multitask and prioritize in a dynamic environment

Professional patient and team-oriented attitude

Additional Information :

Benefits

Competitive salary ($50000 $55000 / year)

Opportunities for career growth and advancement

Comprehensive training and onboarding

Paid time off and holidays

Health dental and vision insurance

Supportive team environment and a meaningful company mission

Remote Work : Employment Type :

Full-time

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Department / Functional Area : Customer Service

Experience : years

Vacancy : 1