Customer Service Representative

GRAFF, a division of Meridian International Group, is an Oak Creek, Wisconsin area-based global manufacturer and distributor of high-end, luxury kitchen and bath faucets, fixtures, and accessory products.

We are currently seeking a talented Customer Service Representative to join our growing team and provide a high level of professional customer service.

The successful candidate will have a minimum of 3 years of professional customer service experience in a manufacturing or distribution operation. This position entails order entry in our ERP system as well as answering incoming calls for customer inquiries, from order status, product information to order placement. The Customer Service Representative will be adept at multi-tasking in a fast-paced environment with exceptional communication skills. This is an on-site position.

Key Duties and Job Responsibilities :

• Provide superior customer service to both internal and external customers via phone and email.
• Answer high phone call volume to respond to customer requests and provide resolution to customer concerns.
• Prepare, review, process and accurately enter a high volume of sales orders.
• Support field sales staff including Regional Managers and Manufacturer’s Sales Reps.
• Administrative support activities, as needed, including issuing product returns and credits and special projects.
• Provide applicable basic technical support regarding product and application questions.
• Performs other related duties as assigned.

Knowledge, Skills, and Abilities :

Education and Work Experienced Desired :

GRAFF offers a comprehensive employee benefits package available including medical, dental, and vision insurance, both company paid and voluntary supplemental life insurance, short and long-term disability insurance, PTO (Paid Time Off), and a 401k plan with a company match.

If this opportunity sounds like a career fit for you, we would love to hear from you. Please send your resume and starting salary requirements for immediate consideration for the Customer Service Representative role.

Please visit our websites for additional information regarding our growing organization and team : and