Customer Service Representative

JOB LOCATION : Corona, CA & Anaheim, CA

JOB RESPONSIBILITIES :

Include the following. Other duties may be assigned. The order of the duties listed does not represent the importance and / or percentage of time dedicated to each duty.

• Promote positive customer relations with customers and coworkers.
• Answer 100+ routine and non‐routine customer calls daily.
• Acquire a working knowledge of our database.
• Communicate with a variety of people across various levels within the organization.
• Make suggestions on improving / streamlining workflow processes and enhancing profitability.
• Develop a strong teamwork ethic.
• Consistently meet established productivity, schedule adherence, and quality standards.
• Quickly and accurately identify / assess individual needs and take action to satisfy those needs.
• Provide information about products and services.
• Maintains customer records by updating account information.
• Follow communication procedures, guidelines, and policies.
• Resolves service problems by clarifying the customer's complaint, determining the cause

of the problem, selecting and explaining the best solution to solve the problem, and expediting.

correction or adjustment; and following up to ensure resolution.

EDUCATION & EXPERIENCE :

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to use hands and reach with hands and arms, hear, and talk. The employee will be working and navigating on a computer. The employee occasionally is required to stand, sit, stoop, kneel, crouch, and walk. The employee may occasionally be required to lift and / or move up to 20 pounds. The work environment is usually moderate to loud.