Operations Director Global Partners

Role

The Operations Director for Global Partners is accountable for the day-to-day running governance and performance management of the GSI / IT services partner motion globally ensuring predictable pipeline high quality execution and strong partner productivity across regions. This role owns the operating rhythm processes and metrics for a portfolio of global system integrators and IT services partners (e.g. Accenture Deloitte DXC TCS IBM Consulting) turning go-to-market strategy into clear cadences dashboards and execution standards.

The Operations Director partners closely with global partner sales leaders geo partner teams sales operations finance and legal to remove friction from deals and drive consistent performance against targets.

Cadence and governance

• Run weekly / monthly operating rhythm : forecast calls pipeline reviews deal reviews execution checkins
• Coordinate QBRs / MBRs with GSIs : performance analysis exec readouts action logs and follow through
• Manage day-to-day deal governance with sales ops finance and legal for GSI involved opportunities

Process and SOP ownership

Tools data and reporting

Coverage plans and execution tracking

Qualifications :

Our ideal candidate :

Core competencies

For positions in this location we offer a base pay of $162800 - $284900 plus equity (when applicable) variable / incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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Remote Work : No

Employment Type : Full-time

Key Skills

Employee Relations,Employee Evaluation,Management Experience,Profit & Loss,Conflict Management,Operations Management,Project Management,Budgeting,Leadership Experience,Supervising Experience,Leadership management,Financial Planning

Department / Functional Area : Sales

Experience : years

Vacancy : 1