Jr. Cloud Support Engineer

Job Description

Job Description

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\nA leading technology services provider is seeking a Cloud Run Operator to join their remote team. As a Cloud Run Operator, you’ll be responsible for maintaining stable, secure, and high-performing cloud infrastructure for HMS-hosted environments. You will monitor system performance, manage incidents, and support infrastructure automation while ensuring operational continuity across AWS and hybrid environments.

Required Skills & Experience

Proficient in scripting and programming languages including PowerShell, SQL, Bash, and Ruby

Strong understanding of Windows Server environments (2012R2, 2019, 2022), Active Directory, DNS, Remote Desktop Services (RDS), and Group Policy (GPO) management

Familiarity with Linux distributions, particularly Red Hat and CentOS

Working knowledge of relational database systems (RDBMS), particularly Oracle

Hands-on experience with configuration and state management tools, specifically Chef

Skilled in deploying and managing cloud-based infrastructure with a solid understanding of networking concepts including VPNs / IPSec, VLANs, routing tables, ACLs, and security groups

Experience working with AWS (or equivalent IaaS providers), including services such as VPC, EC2, S3, IAM, Route 53, SSM, and Lambda

Proven experience maintaining and supporting Windows environments and enterprise networks

Desired Skills & Experience

Experience developing or maintaining automation scripts for system operations

Strong background in incident response and operational troubleshooting

Familiarity with monitoring and alerting tools within AWS environments

Excellent documentation and communication skills for tracking changes, incidents, and resolutions

What You Will Be Doing

Maintain stable and reliable cloud infrastructure for HMS-hosted environments

Ensure daily monitoring, alert response, and incident management according to HMS standards

Provide on-call support during rotation periods for after-hours incidents and escalations

Deliver system performance and availability reports

Perform server maintenance tasks, including updates, patching, and validation of Windows and Linux systems

Support and maintain AWS infrastructure components (EC2, VPC, S3, IAM, Route 53, etc.)

Execute and maintain automation scripts for operational efficiency

Document all changes, incidents, and troubleshooting steps in tracking systems

Participate in handover and knowledge transfer sessions to ensure smooth transitions

Daily Responsibilities

\n100% hands on learning and growing

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\n The Offer

\nYou will receive the following benefits :

Remote flexibility

Medical Insurance

Dental Benefits

Vision Benefits

Applicants must be currently authorized to work in the U.S. on a full-time basis now and in the future.