Transportation Demand Management Specialist I

Job Description

Job Appointment :   Full time, Regular.

Work Schedule :   Monday -Friday, Alternative schedule may be available.

Work Location :   Hybrid.  This position will report to 1120 SW 5th Ave, Portland, OR 97204.

Benefits :   Please check our benefit tab for an overview of benefit for this position

Language Pay Premium Eligible :   This position may be eligible for Language Pay Differential for qualifying employees (Classifications identified as eligible use “This Position is”, all other classifications use “This position may be”.  This must be included on all announcements.)

Union Representation :   This position is represented by Professional Technical Employees, Local 17 (PROTEC17).  To view this labor agreement, please click here. Typically, salary starts at entry.

Application Material :   Please click APPLY to submit your application via the City of Portland’s online portal. You will need to attach a resume and cover letter.   Note :   Do not include your age, date of birth, or the dates you attended or graduated from school. Only provide this information if it is specifically requested to meet job requirements or to follow federal, state, or local laws or rules.

Position Summary

The Portland Bureau of Transportation (PBOT) is hiring two Transportation Demand Management Specialists I to support key programs that expand access to safe, affordable, and climate-friendly transportation options. These positions will play a vital role in the Transportation Wallet : Access for All Program and the Shared Micromobility Program .

About the Programs

Transportation Wallet : Access for All – PBOT’s universal basic mobility program that partners with affordable housing communities, service providers, and community organizations to provide free transportation benefits to low-income residents. Benefits include transit passes, BIKETOWN, scooter-share credits, and rideshare / taxi credits. The program reduces barriers such as cost, technology access, and verification requirements.

Shared Micromobility Program – Manages Portland’s BIKETOWN and e-scooter programs in partnership with community organizations, operators, and Nike. A key focus is ensuring safe and accessible bike and scooter parking across the city, especially in underserved neighborhoods.

What You’ll Do

Assist with participant sign-ups, data entry, and benefit fulfillment for the Transportation Wallet program

Provide customer service support via email and phone

Create and maintain visual communications, including translated materials in multiple languages

Build and sustain relationships with community partners and external stakeholders

Develop messaging and social media content to share program stories and successes

Support program evaluation through data collection and reporting

Assist with siting and implementing BIKETOWN and e-scooter parking infrastructure, including field visits and measurements

Conduct research, analysis, and outreach to inform parking locations

Provide strong communication skills (written, verbal, visual, and public presentation)

Provide excellent organizational skills with the ability to manage multiple priorities independently

Provide experience in public engagement, outreach, and / or customer service

Who You Are

Team Player – Collaborative and supportive in a variety of team settings

Problem Solver – Able to identify challenges early and values collaboration toward solutions

Authentic – Respectful, accountable, and effective in diverse environments

Dedicated – Passionate about public service and delivering results

Organized – Skilled at managing multiple tasks and adapting to changing needs

Relationship Builder – Values trust, partnerships, and inclusivity to achieve goals

Questions?

Tami Larison, Senior Recruiter

Bureau of Human Resources

Tamara.Larison@portlandoregon.gov

The following minimum qualifications are required for this position :

• Skills  in strong communication skills with the ability to engage diverse stakeholders and members of the public.
• Ability  to exercise independent judgment and take initiative while following established guidelines.

Experience  applying basic project management principles in administration, planning, budgeting, and organization.

Demonstrated  ability  to complete work thoroughly, accurately, and efficiently.

Skill in defining issues, researching and organizing information, evaluating alternatives, and making sound recommendations.

Although not required, you may have one or more of the following :

Ability to communicate in Spanish or other City-recognized Safe Harbor languages (Vietnamese, Chinese, Russian, Somali, Ukrainian, Romanian, Nepali, Chuukese)

Knowledge of transportation demand management concepts and / or behavior change strategies for non-driving modes (bicycling, walking, transit, rolling / scooting)

Experience creating videos to communicate program elements.

STEP 1 : Apply online between December 1 , 2025 – December 15, 2025

Required Application Materials :

Details are key! The city uses a merit-based system, so your cover letter should be thorough and specifically address each qualification listed in the "To Qualify" section of the job announcement. Your cover letter can exceed one page, to ensure you are able to provide the detailed information for every qualification. Follow the instructions, as a subject matter expert will be evaluating your details to confirm that you meet the minimum requirements.

Do not include your age, date of birth, or the dates you attended or graduated from school. Only provide this information if it is specifically requested to meet job requirements or to follow federal, state, or local laws or rules.

Optional Application Materials :

We have recently updated our veteran preference process. Starting March 3rd, 2025, if you made the eligible list and met the eligibility to receive veteran preference, you will no longer need to submit veteran documents for future recruitments.

If you need to update or remove your veteran preference for a specific recruitment or from your master profile, please contact the recruiter listed in the job announcement.

Application Tips :

Step 2 : Minimum Qualification Evaluation : Week of December 15, 2025

Step 3 : Establishment of Eligible List : Week of December 15, 2025

Step 4 : Selection (Interview) : Mid January 2026

Step 5 : Offer of Employment : End of January 2026

Step 6 : Start Date : February 2026

Click here  for additional information regarding the following :

Compensation details : 76585.6-97697.6 Yearly Salary

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