Home Services Manager (Vienna, VA)

About Hassle Free Home Services

We started Hassle Free Home Services because homeownership was way more than we bargained for. Lots of maintenance, small upgrades, and a never ending to-do list. Since 2003, we've helped 100s of homeowners with exactly what we needed ourselves : a "one call solves it all" service for preventative maintenance, to-do lists, home upgrades and emergency support. We are a team of ten full time employees based in Rockville, Maryland with a shared mission to create a relationship for life with our members.

About the Role

The Home Services Project Manager is responsible for overall management of our members' homes. You will build a trusted relationship with our members, ensuring their household priorities are met and living in their home is truly Hassle Free. To do that, you will work closely with our internal team of technicians and partners, providing excellent service at every step of the customer journey. A high level of home maintenance knowledge is required for this role (ex. a customer says their garbage disposal isn't running what might the technician need to do to troubleshoot?)

What You'll Accomplish

• Make great first impressions with our members by leading on-site, onboarding visits in members' homes
• Manage 60-80 member relationships with the utmost care and attention to detail
• Proactively communicate with members regarding repairs, projects and scheduling
• Win project business on behalf of our members (e.g. driveway reseals, HVAC systems, windows)
• Hold our technicians accountable to the repair lists set by our members
• Solve member issues and challenges in a timely and member-centric manner
• Assist with occasional one-off projects (e.g. recruiting and onboarding of new service partners)

Candidate Qualifications

Benefits and Compensation