Patient Service Associate I

Patient Service Associate I

Position is located at the Cianchette Professional Building. This is a full-time, remote / hybrid position that requires residing in the state of Maine. The contact center agent is responsible for managing inbound and outbound communications to assist with the scheduling and registration of patient appointments, completion of appointment reminders, sending and receiving referrals, obtaining insurance authorizations, notification of copay responsibilities, assisting in troubleshooting patient portal issues, and other administrative tasks as assigned. Appropriate interpretation and application of Northern Light Health policies regarding scheduling criteria and medical need are essential. Responsibilities include verifying and updating demographic / insurance information on all encounter forms and systems per protocol, notifying registration of changes if applicable, demonstrating mastery of appropriate practice software and registration tool protocols, providing excellent customer service, responding to communications in a timely manner, recognizing problems and offering constructive solutions, and understanding the implication both clinically and financially of registration errors and the impact on the organization.

Other information includes a minimum of two years of patient service experience in a healthcare environment preferred. Competencies and skills include achieving results, applying business acumen, demonstrating adaptability, demonstrating emotional intelligence, developing self and others, effectively communicating, exercising sound judgment and decision-making, fostering innovation, influencing and inspiring, providing patient-centered care, resolving conflict, serving others, utilizing resources effectively, behaving with integrity and building trust, cultivating respect, fostering accountability, and practicing compassion.

Working conditions include working with computers, typing, reading or writing, and prolonged periods of sitting. Brewer, Maine, Corporate Office, Cianchette, Foundation, Finance, Human Resources, Legal Services Position Patient Service Associate I Location Req ID 84467