Admissions Advisor

Admissions

Advisor

Strategic Enrollment

Management

Full-Time,

Contingent II, Exempt, Pay Grade

1.2

Location : Remote

University of Maryland Global

Campus (UMGC) seeks an Admissions Advisor in the Department of

Strategic Enrollment Management. The Admissions Advisor will use

strong critical thinking skills to help a diverse population of

adult learners overcome a myriad of obstacles to fulfill their

educational objectives. A successful Admissions Advisor performs at

a high level, has extraordinary customer service skills, is able to

clearly articulate the value proposition of UMGC based on each

prospective student’s individual needs, effectively addresses and

overcomes concerns, builds urgency for prospective students to

complete the admissions process and embraces change. A successful

candidate should be confident, enthusiastic and provide exceptional

service to every student and team member during every

interaction.

KEY ACCOUNTABILITIES

INCLUDE : Guide prospective

students through their decision-making process by engaging in a

consultative dialogue to explore and uncover student needs and

concerns, presenting information in a professional, articulate, and

confident manner, and effectively communicating the value

proposition of the university to achieve desired conversion and

meet / exceed enrollment growth

targets

Accurately document, maintain, and

track all student interactions, information, and progression

through the CRM system

Drive new student

recruitment and first term success through problem solving in a way

that leaves the new student feeling as if they have a strong

advocate for their success

Meet speed to

response goals and demonstrate high quality customer service

throughout all student and staff

interactions

Maintain departmental Service

Level Agreements in line with management

expectation

Possess thorough understanding of

UMGC product knowledge, policies, procedures, systems to

effectively and accurately guide prospective students from inquiry

through enrollment in their first

term.

RESPONSIBILITIES

INCLUDE : Guide prospective

and dynamic through a high volume of interactions with prospective

students via phone, video conferencing, text, and email, adhering

to the contact strategy

Maintain and provide

accurate information on admissions process, program requirements,

first term student success / retention initiatives, policies,

procedures and dates / deadlines

Contribute to

individual, team, and unit goals on a daily, weekly, monthly basis

to ensure new student growth targets are

met

Develop referral leads from prospective

students, UMGC alumni and / or personal

networks

Proactively engage with prospective

students and help them overcome potential barriers within the

student enrollment process

Act as a liaison for

prospective students by assisting with all processes to include

registration, degree planning and act as a liaison between students

and other University departments

Provide

comprehensive responses to student questions regarding transfer

credit, transcripts, document tracking and other records being sent

to the university

Possess thorough

understanding of UMGC product knowledge, policies, procedures,

systems to guide prospective students effectively and

accurately

Correspond clearly and effectively

with all students and Admissions team

members

Be knowledgeable of UMGC services to

include hybrid classes and testing services at military and

civilian sites where relevant

Maintain a

mastery of content knowledge for all university, corporate alliance

programs and community college

agreements

Participate and provide leadership

in recruitment activities and new student success initiatives

including attending virtual open house events, information

sessions, webinars, classroom walk through presentations and other

events as requested to offer guidance to new

students

Provide general information to

students regarding all payment options, the full range of active

duty and veteran educational benefits, process, and requirements

via phone, text and email

conversations

Evening, weekend hours and

possibly holidays may be required at times based on business

need

Perform other duties as

assigned

DUTY

STATEMENTS : Employees that

live within 50 miles of UMGC are required to work university

commencement

REQUIRED

EDUCATION AND EXPERIENCE :

An earned Associate's

Degree

At least 1 year serving in an

Admissions, Advising, Coaching or Consultative Sales

role

Experience working in a goal-driven,

measured performance and team environment is

required

Candidates must possess excellent

customer service and time management skills, high learning agility,

creative problem solving, interpersonal, oral and written

communications, with strong attention to detail and

accuracy

Excellent interpersonal communication

skills for both one-on-one interactions and group presentations

with diverse populations of students

Upbeat and

outgoing personality with a desire to encourage students to succeed

and ability to address and overcome student

concerns

Excellent computer and keyboarding

skills (Microsoft Office, inclusive of Word, Excel,

PowerPoint

PREFERRED

EDUCATION AND EXPERIENCE :

An

earned Bachelor’s degree

2+ years previous

experience in any of the following areas : online higher education

admissions, advising, enrollment management, recruiting,

educational or training-industry sales, consultative inside sales

of a service offering

1+ years working in a

call center or high-volume, customer service / consultative sales

environment

REQUIREMENTS TO

BE ELIGIBLE FOR REMOTE

ROLE : Home worksite

furniture and equipment shall be provided by the

Candidate

UMGC will provide necessary office

supplies, a laptop, monitor and headset

Network

communication to non-public UMGC online information technology

services and data shall be made only through the use of the UMGC

Virtual Private Network (VPN) to ensure data is transmitted through

encrypted channels and proper

authentication

All computing equipment that is

used, whether purchased by UMGC or the individual, must be

connected to broadband internet through an Ethernet

connection

All computing equipment that is used

must be connected to broadband internet with upload and download

speeds of at least 25MBPS. You must also hardwire your laptop to

the router through an Ethernet

connection