Help Desk Technician

Quantam Solutions provides IT solutions and consulting for various clients. We offer competitive hourly wages, health benefits, paid time off, and a 401(k) plan. We are currently seeking a Help Desk Technician . Candidates must be a United States Citizen. Candidates must be able to attend interviews either via Microsoft Teams video or in-person at 1266 Louisville Road Frankfort, KY 40601. Candidates must be able to work onsite at 1266 Louisville Road Frankfort, KY 40601, KSP Records and Technology Center (Telecommuting is not an option).

Job Description :

We are seeking individuals to work on our client's Help Desk (Tier 1) as a Help Desk Technician. Our client's Help Desk is a 24 / 7 / 365 support center for all network and system operations. Our client's Help Desk provides Information Technology phone and remote support for Law Enforcement agencies throughout the Commonwealth of Kentucky.

Shift\Hours :

Third Shift - Wednesday through Saturday, 12 : 30am-11 : 00am EDT. Occasional temporary changes in shifts are possible to provide adequate coverage.Temporary changes will be coordinated with the contract employee first. When other shifts open, seniority is used to fill those shifts. The first month on the job will be day shift (Monday through Friday, 8 : 00am-4 : 30pm EDT) to allow for training before moving to permanent shift days / time.

Key Responsibilities :

• Main responsibility is to be the first contact for incoming help desk calls and create tickets.
• Troubleshoot problems with desktops, notebooks, Mobile Data Terminals, in-car video recorders, printers, network connectivity, and other law enforcement technology.
• Use remote tools to help fix hardware and software issues
• Collects data for support personnel and creates tickets for Tier 2 and above support.
• Performs other standard help desk and operational functions, including entering, executing, and monitoring production systems.
• Assists with and maintains the Criminal Justice Information System (CJIS) Kentucky network.
• Performs other tasks and duties as assigned or needed by the agency.

Preferred Knowledge / Skills / Abilities :

Requirements :

Skills :

Help Desk / Desktop Support,Help Desk Calls,Ticket Creation,Desktop Troubleshooting,Notebook Troubleshooting,Mobile Data Terminals,In-Car Video Recorders,Printers,Network Connectivity,Remote Assistance,Tier 2 Support,Production Systems,Microsoft Office Suite