Call Center Quality Coordinator

A company is looking for a Call Center Quality Coordinator.

Key Responsibilities

Perform and assess quality phone and / or case audits to identify operational inefficiencies

Draft audit reports and communicate results to management while tracking performance issues

Collaborate with departmental leadership to improve business procedures and customer satisfaction

Required Qualifications, Training, and Education

High School diploma / GED; Bachelor's degree in a related field preferred

Two or more years of experience in audit preferred

Experience with auditing tools and applications preferred

Knowledge of accounting or professional services firm experience is a plus

Familiarity with IT project reviews and development best practices preferred