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Technical Support Specialist

Technical Support Specialist

DenaliTEKAnchorage, AK, US
25 days ago
Job type
  • Full-time
  • Quick Apply
Job description

Would you like to join a winning team that’s both fun and dedicated to serving our customers with vigilance and empathy?

If you’re passionate about computers, networking, and solving real-world tech challenges — and you're looking to build a long-term career at a reputable company — DenaliTEK could be your next great opportunity.

DenaliTEK is seeking a talented, dedicated Technical Support Specialist to join our team. We’re looking for someone who thrives in a dynamic environment, is eager to learn, and is committed to enriching our reactive support services. This role includes both onsite and remote support responsibilities, ensuring you gain hands-on experience across diverse settings.

Key Responsibilities

  • Provide responsive technical support to end-users via phone, remote tools, and onsite visits.
  • Troubleshoot and resolve hardware, software, and network-related issues.
  • Document support cases and contribute to a knowledge base of technical solutions.
  • Collaborate with team members and escalate issues when needed to ensure timely resolutions.
  • Deliver outstanding customer service with empathy, patience, and professionalism.

Requirements

What We’re Looking For

  • A strong passion for computers, networking, and IT problem-solving.
  • Excellent communication skills and a customer-first mindset.
  • Self-motivated with a hunger to learn and take initiative.
  • Basic to intermediate knowledge of Microsoft Windows, Office 365, and network fundamentals.
  • Relevant certifications (CompTIA A+, Network+, or similar) are a plus!
  • A team player with a positive attitude and professional demeanor.
  • Eager to build a career in IT with a company that values growth and trust.
  • Capable of working both independently and collaboratively.
  • Comfortable engaging directly with clients in various environments.

    • Benefits

  • 401(k) Retirement with company contribution
  • Medical Insurance - with 100% of employee's premium paid by the company
  • Dental and Vision Insurance - with 100% of employee's premium paid by the company
  • Paid Time Off - 4 weeks per year plus 7 holidays
  • Reimbursements - auto mileage, cell & Internet and parking fees

    • We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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    Technical Support Specialist • Anchorage, AK, US