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Chief Operating Officer

Chief Operating Officer

Dumpling DaughterWeston, MA, US
3 days ago
Job type
  • Full-time
Job description

Chief Operating Officer

  • ?? Boston Metro | ?? Full-Time, In-Person, Remote, or Hybrid

Key Responsibilities & KPIs

  • Strategic & Operational Leadership

    • Responsibilities :

  • Partner with the CEO to define and execute Dumpling Daughter's 3-year growth plan and operational roadmap.
  • Translate strategic goals into actionable, measurable plans with clear ownership, budgets, and KPIs.
  • Drive continuous improvement, speed, and cost efficiency across all areas of the business.
  • Lead monthly operations reviews and OKR tracking.

    • KPIs :

  • Achievement of annual growth and profitability targets
  • % of strategic initiatives delivered on time and on budget
  • Employee engagement >

    • 85%

  • Supply Chain & Production Management

    • Responsibilities :

  • Oversee sourcing, procurement, and co-manufacturing for dumplings and sauces.
  • Manage relationships with co-packers, ingredient suppliers, and cold storage partners.
  • Ensure food safety, quality assurance, and regulatory compliance (USDA, FDA).
  • Implement production planning to meet demand across retail, restaurant, and DTC channels.

    • KPIs :

  • Cost of Goods Sold (COGS) % improvement YoY
  • On-time, in-full (OTIF) deliveries = 95%
  • Production yield >

    • 98%

  • Quality incident rate
  • Logistics, Fulfillment & Distribution

    • Responsibilities :

  • Lead cold chain logistics, inventory management, and fulfillment operations.
  • Manage third-party logistics (3PLs) for retail and e-commerce distribution.
  • Optimize warehouse operations to balance inventory turns and freshness.
  • Build reliable, scalable systems for regional and national distribution.

    • KPIs :

  • Fulfillment accuracy = 99%
  • Inventory turnover 8–10x per year
  • Freight cost per unit (target reduction YoY)
  • Average delivery time (target improvement YoY)
  • Commercial Operations & Launch Readiness

    • Responsibilities :

  • Partner with Sales and Marketing to operationalize product launches and new retail expansion.
  • Ensure production, packaging, and logistics readiness for new SKUs or new channels.
  • Collaborate on demand forecasting, pricing, and inventory optimization.
  • Support expansion into new regions, retailers, and foodservice partners.

    • KPIs :

  • Product launch on-time rate = 95%
  • Forecast accuracy = 85%
  • Out-of-stock rate
  • Gross margin improvement YoY
  • Financial & Performance Management

    • Responsibilities :

  • Build and manage annual operating budget; drive cost discipline and operational efficiency.
  • Partner with Finance to manage working capital, cash flow, and inventory economics.
  • Monitor key metrics through dashboards and operational reporting.
  • Identify and execute cost reduction and margin improvement initiatives.

    • KPIs :

  • Gross margin % (target improvement YoY)
  • EBITDA margin growth YoY
  • Cash conversion cycle improvement
  • Operational expense ratio (OpEx as % of revenue)
  • Team Leadership & Culture

    • Responsibilities :

  • Build and lead a high-performing operations team spanning supply chain, QA, and logistics.
  • Hire, coach, and develop talent; establish clear accountability and growth paths.
  • Reinforce Dumpling Daughter's culture of quality, authenticity, and teamwork.
  • Champion diversity, inclusion, and a positive, collaborative environment.

    • KPIs :

  • Team retention = 90%
  • Employee engagement = 85%
  • Leadership succession & internal promotion rate = 20%
  • Systems, Compliance & Continuous Improvement

    • Responsibilities :

  • Implement systems (ERP / MRP, inventory, QA) to scale operations and improve visibility.
  • Ensure full compliance with all regulatory, labeling, and food safety requirements.
  • Drive automation, process simplification, and waste reduction.
  • Lead sustainability and responsible sourcing initiatives.

    • KPIs :

  • Audit / compliance success rate 100%
  • Reduction in manual processes = 20% YoY
  • Waste reduction % of output
  • ERP utilization rate = 90%

    • Qualifications

  • 10+ years of experience in food manufacturing, CPG, or FMCG operations, ideally including frozen or refrigerated foods.
  • Proven success scaling supply chain and production in a high-growth food brand.
  • Experience managing co-packers, 3PLs, and cold chain logistics.
  • Deep understanding of food safety, quality, and compliance (FDA / USDA).
  • Strong financial and analytical skills; P&L ownership preferred.
  • Entrepreneurial mindset, hands-on leadership style, and collaborative approach.
  • Bachelor's degree required; MBA or equivalent experience preferred.

    • Why Join Dumpling Daughter

  • Join a beloved, mission-driven food brand entering its next phase of national growth.
  • Opportunity to build systems, teams, and scale from the ground up.
  • Competitive compensation, including equity participation.
  • Be part of a company that blends family values, cultural authenticity, and commercial ambition.

    • How to Apply : Send your resume and a cover letter to careers@dumplingdaughter.com

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    Chief Operating Officer • Weston, MA, US