The dynamic administrative support team in Marcus & Millichap's Boston Office (Financial District) location seeks a new team member to lead our innovative, collaborative team. We’re seeking a personable, professional individual who desires a professional office environment providing growth and challenge. Ideal candidates for this role are passionate about providing top client service, always looking for ways to improve themselves and their team, and making a difference in the office and the firm’s overall success. The anticipated salary range for candidates who will work in Boston, MA is $75,000 - $85,000 / annual plus bonus. The final salary offered to a successful candidate will be dependent on several factors that may include but are not limited to the type of experience within the industry, education, etc. Marcus & Millichap is a multi-state employer, and this salary range may not reflect positions that work in other states.This will be a 5 day in office role out of our Boston office in the Financial District.
Some of the interesting things you will be responsible for as Operations Manager :
- Provide office and compliance management and support to the Palo Alto office including Brokerage / Transactional, Human Resources / Staff, Local Management, Administrative, and Event Planning responsibilities
- Prioritize and monitor workflow, solving issues and escalating to corporate departments when needed
- Hire, train, develop, and manage staff
- Aid in the provision of a ‘concierge’ level of service to brokers
- Be responsible for onboarding for all classifications of personnel including both employee and brokers and care for ongoing employee and broker experiences
- Assist sales management in the preparation of reports, local sales contests, and other similar projects as needed
- In alignment with sales management, be responsible for communicating and implementing intra‐office and inter‐office / department
- Be responsible for facilities and logistics coordination for office needs – moves, remodels, reorgs, etc. including interfacing with Property Management
- Plan and coordinate office events throughout the year, including the New Year's kickoff, broker recognition events, external and in-office social events (such as summer and holiday parties), and charitable events
- Work collaboratively with offices and departments across the division and firmwide
The proven success you'll bring to the Operations Manager Role :
Excellent soft skills : collaborative, proactive, and approachable with a strong desire to manage and develop team members and the sales office environmentIntermediate / strong computer skills including Office365, MS Word, Excel, PowerPoint, and OutlookStrong organizational, interpersonal and communication skills as well as proofreading and editing abilitiesQuick learner and you enjoy learning / working with software and technologyExcellent attention to detailReliable and punctual, take pride in owning your responsibilities, contributing to the team and leading by exampleRole Requirements :
3+ years of experience in office and staff managementExperience‐based knowledge of compliance and HR functionsStrong MS Office skills – Excel / Word / Outlook / PowerPointSuperior writing, editing and proofreading skillsStaff supervisory experienceAbility to multi‐task and accurately meet deadlines in a demanding environmentBudget, purchasing or similar cost‐efficient‐decision‐making skillsPreferred :
Preferred background : Real Estate ‐brokerage, legal, finance, property managementEvent planning experienceBachelor’s degree or relevant professional educationBenefits and Perks
Medical, Dental, and Vision InsuranceBasic Life and AD&D InsuranceVoluntary Life and AD&D InsuranceShort-Term & Long-Term Disability CoverageFlexible Spending Accounts (FSA)Cancer Guardian Program401(k) Plan with Company MatchWellness ProgramEmployee Assistance Program (EAP)Additional benefits may be available based on position and eligibility. We are committed to supporting our employees’ well-being and professional growth.#LI-CT1