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Head of Customer Success and Delivery

Head of Customer Success and Delivery

PowerSanta Rosa, CA, US
4 days ago
Job type
  • Full-time
Job description

Job Description

🧬 Let's accelerate medical innovation

At Power, we're making clinical trials easy to navigate for all patients.

Today, patients look to promising medical research when standard treatments have failed them. Unfortunately, there is no single source of truth that patients can understand and trust. The status quo is a government run website which is written in complex medical jargon that is impossible for most people to navigate.

At the same time, clinical trials are the bottleneck on medical innovation—new medicine takes almost 10 years to test, costs >

$2B to develop, and over 86% of all clinical trials are delayed because they can't find enough patients. This is one of the biggest problems facing the life science industry.

Power is the easiest way for patients to access promising new studies. We help more patients find treatments, and accelerate the discovery of novel medicine as we go.

🏹 The role

Power is reaching the point where our product really works. Given this, we’re looking for a high-agency generalist to help us stand up new business functions and identify new ways to grow.

If we were to zoom in, you’ll likely spend time :

  • Scaling our customer and operations functions. You’ll help us grow a world class operations and professional services team to make sure we delight all our customers.
  • Driving the P&L for the business. You’ll own our portfolio of customer relationships and delivery.
  • Enabling core GTM initiatives. You’ll own strategic projects across pricing, partnerships, and marketing to make sure GTM and operations interface smoothly.

This role will be based in our SF office.

📊 Ideal Qualifications :

  • We don’t believe in strict years of experience but our ideal candidate likely has a few years of experience in fast-paced, high-growth environments.
  • You’ve probably spent some time in an analytical professional service environment (banking, consulting) and left for a mid stage startup (seed - series b) because you wanted to get stuff done
  • As a result, you’re probably fluent in business analytics, financial modeling, and ROI analysis. You’re comfortable writing SQL to answer questions you may have.
  • And you’ve also learned how to duct tape a v1 concept in order to validate an idea (webflow → typeform → zapier → airtable)
  • A background in pharma R&D or clinical research is a plus but we believe this is learnable

    • 🔎 The product

    Power is the most patient-friendly marketplace resource for clinical trials. We’re striving to build a tool that’s

  • Comprehensive
  • we make it easy to search across every trial in North America so patients never feel like they have blind spots
  • Simple
  • we apply a healthy amount of data engineering and empathy to the reams of unstructured medical data on clinical trials to simplify things for patients that are trying to evaluate potential trials
  • Connected
  • we help patients proactively reach out to the researchers directly and researchers love connecting with motivated patients

    • ✉️ If this sounds like your kind of adventure

    We'd love to hear from you. Email brandon@withpower.com

    In lieu of a cover letter, tell us about something you've built that you're proud about (or better yet, show us)!

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    Head Of Delivery • Santa Rosa, CA, US