PRODUCT CONSULTANT

We are looking for a Product Consultant in Somersetto ensure product / service exposure,increasedsales, andachievementoftargetsbyrepresentingthecompanyanditsservices to the trade in-store and growing the customer base within the forecourt.

As a Product Consultant, you will be responsible for :

• Customer Experience Management
• Manage customer vetting and registration
• Manage rental process
• Gather feedback and suggestions from customers to continuously improve the rental service
• Monitoring and managing inventory including the storing, tracking and maintenance of equipment
• Inventory Management
• Monitoring and managing inventory including the;
• Storing
• Tracking
• Maintaining of equipment
• Charging devices
• Managing & Ensuring Compliance
• Standards & Discipline Management
• Brand Management & Compliance onsite
• HSSE compliance
• Non-Compliance Escalation
• Reporting and KPI's
• Delivery of Quality Reporting & Insights
• Feedback on what is working and what is not working,
• Red flag escalations of issues encountered on the sites,
• Speedy response to resolve issues that are encountered,
• Provide insights gained from customer interactions
• Administration
• Capture daily, weeklyandmonthlyreportsbasedoncustomerinteractionsandsales
• IdentifychallengesandcorrectiveactionsCustomerSatisfactionandService
• Gatherfeedbackfromcustomercomplaints,queriesandrequestsandensureresolution
• Buildandmaintainstrongworking relationships

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