Program Assistant, CTI-Tarrytown, NY

Reports To : Team Leader

Program : Critical Time Intervention (CTI)

Location : Tarrytown, NY

Hours Per Week : 35

FLSA Status : Full Time , Non-Exempt

Salary Range : $ 42,000-$48,000

Summary Description :

The Program Assistant provides administrative and clerical support to the Critical Time Intervention (CTI) team, a program designed to support individuals transitioning from homelessness, hospitalization, incarceration, or other institutional settings into the community. This position ensures efficient office operations, accurate record-keeping, timely documentation, and coordination between CTI staff, clients, and community partners.

Key Responsibilities

• Provide administrative support to the CTI Program Director, Supervisors, and Case Management team.
• Manage incoming calls, emails, mail, and other communications for the program.
• Prepare and distribute meeting minutes, correspondence, and program reports as requested.
• Maintain accurate and up-to-date client records, logs, and databases in compliance with agency, funder, and HIPAA standards.
• Assist staff with timely data entry into the electronic health record (EHR) or data tracking systems.
• Support the collection, organization, and submission of program reports, audits, and quality assurance reviews.
• Assist with onboarding new clients by receiving and monitoring referrals, preparing intake packets and entering demographic data.
• Organize and maintain consumer files and daily paperwork to ensure compliance with program policy and Greater Mental Health of New York record retention policies.
• Secure, inventory, audit and manage office supplies and other resources directly related to clerical functions as directed.
• Attend and complete all Greater Mental Health of New York or state sponsored In-Service Training Programs related to position, program or agency goals.
• Other duties as assigned.

Key Competencies :

Key Performance Indicators (KPIs) :

Requirements :

Special Considerations :

Mandated Reporter :

This is a Mandated Reporter position. The NYS Justice Center legislation defines anyone who has regular and substantial contact with any person with special needs as a "custodian" under the law and, therefore, a mandated reporter. You can be held liable by both the civil and criminal legal systems for intentionally failing to make a report.

Greater Mental Health of New York is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Greater Mental Health of New York is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request a reasonable accommodation, contact the Human Resources Department.