Retail Customer Service Representative

Retail Customer Service Representative

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect, and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

TaskUs has grown to have approximately 45K employees worldwide. We are currently in twenty-three locations across twelve countries, including the Philippines, India, and the United States. It started with one good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

TaskUs provides world-class benefit packages with competitive industry salaries to all its employees. With well-developed departments, such as Total Rewards, Wellness, HR, and Diversity, we continuously thrive in supporting a People First culture. We are known for our inclusiveness and community impact. We also promote internal mobility and professional development at every step of an employee's career within TaskUs. Come be part of TaskUs that supports People First by applying today!

Retail Customer Service Representative Role

Summary :

We are seeking dedicated Teammates to provide comprehensive customer service, order management, and warranty support to our clients' customers. This role involves communicating through phone and email channels to address a variety of inquiries and resolve customer concerns.

Responsibilities :

• Deliver exceptional customer service via phone and email.
• Manage customer orders, including processing and tracking.
• Provide warranty support and process warranty claims.
• Handle inquiries related to orders, products, and services.
• Assist customers with navigating the global marketplace.
• Support customer groups and address their specific needs.
• Resolve production and shipping issues.
• Provide website support and troubleshooting.
• Handle other customer inquiries, including spam and marketing-related issues.

Requirements :

Recommended Qualifications :

Hours of Operation for this Role are :

How We Partner To Protect You :

TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI :

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

EEO :

TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs People First culture thrives on it for the benefit of our employees, our clients, our services, and our community.

We invite you to explore all TaskUs career opportunities and apply through the provided URL.