Human Resources Service Representative
Location : North Chicago, IL 60064 / Hybrid Duration : 06+ Months contract, Potential with long term
Job Description : Top skills and experience required for this position :
- Bi-lingual Spanish speaking
- General HR Knowledge (I-9 knowledge is a bonus)
- Workday / Service Now knowledge
- Ability to perform in a high case volume organization
- Strong interpersonal, collaborate and team building spirits
Description :
This role is responsible for routine customer experience inquiries related to the Service catalog (e.g., HR, Payroll, Benefits, Talent etc.) and provides Employee and Manager self-service support. This role opens tickets / cases and answers HR customer questions through the assistance of standard screens, scripts, and developed procedures for inquiry resolution.
Responsibilities :
Answers general questions and redirects misplaced callsLeverages procedures, policy manuals, knowledge databases, other reference materials, etc. to answer employee and manager inquiries and resolving employee and manager HR transactionsGuides HR Employee Self-Service and Manager Self-Service transactionsExecutes select HR related transactions (e.g., data changes) or appropriately escalates issues as neededInputs data into Workday to transact on customer requestsEscalates Employee and Manager inquiries to Tier II Functional Specialists when specific, in-depth functional knowledge is requiredDocuments all employee inquiries, issues, and transactions in case management tools as requiredParticipates in continuous improvement workshops and projects as requestedParticipates in ad hoc projects as requiredQualification Requirements :
High School Diploma or GED Equivalent.1+ years' experience within Human Resources.1+ years' experience in customer service.Preferred qualifications :
Strong customer service and interpersonal skillsFamiliar with HR service and processes as well as HRIS tools and systemsAble to navigate computerized data entry systems and other relevant applicationsAble to follow standard procedures and processesAble to escalate issues timely to the right groupAbility to handle confidential and sensitive informationAbout US Tech Solutions : US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.