Senior Manager, Logistics & Global Control Tower (North America, EMEA)

Senior Manager, Logistics & Global Control Tower

At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible. At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we've been doing just that. Our technology helped people put a man on the moon. We are a key partner to some of the largest and highest growth organizations in the world. From energizing the most competitive gaming platforms, to enabling systems to make cities safer and cars smarter and more connected, to powering the data centers behind many of the world's biggest companies and public cloud, Western Digital is fueling a brighter, smarter future. Binge-watch any shows, use social media or shop online lately? You'll find Western Digital supporting the storage infrastructure behind many of these platforms. And, that flash memory card that captures and preserves your most precious moments? That's us, too. We offer an expansive portfolio of technologies, storage devices and platforms for business and consumers alike. Our data-centric solutions are comprised of the Western Digital, G-Technology, SanDisk and WD brands. Today's exceptional challenges require your unique skills. It's You & Western Digital. Together, we're the next BIG thing in data.

The Senior Manager, Logistics & Global Control Tower is a strategic leader responsible for orchestrating end-to-end logistics operations and overseeing Regional Control Towers across North America, Europe, the Middle East, and Africa. Acting as the "air-traffic controller" of the supply chain, this role leverages advanced visibility platforms (e.g., FourKites, Project44, or similar), foundation systems (OTM, GTM, Oracle GOP, etc), predictive analytics, and a 24 / 7 follow-the-sun approach to anticipate disruptions, minimize delays, and optimize cost and service levels. The position drives operational excellence, digital transformation, and continuous improvement, leading a geographically distributed team to deliver resilient, efficient, and customer-centric logistics solutions.

Key Responsibilities

Control Tower Leadership & End-to-End Visibility

• Lead and continuously improve the Global Logistics Control Tower, ensuring real-time supply chain visibility and proactive management across North America, Europe, the Middle East, and Africa.
• Orchestrate daily operations : Oversee real-time monitoring, exception management, escalation protocols, and recovery planning for NA & EMEA regions.
• Own and present supply chain performance metrics (OTD, OTIF, loss and damage, cost per shipment, exception resolution time, carbon footprint) to drive actionable insights and executive decision-making.
• Drive risk mitigation : Use predictive analytics, orchestration tools, AI-driven forecasting, and real-time data to anticipate and resolve disruptions.
• Collaborate cross-functionally with procurement, demand planning, customer operations, warranty operations, trade compliance, other control tower leaders, and carriers / 3PLs to resolve issues and optimize service levels.
• Lead root-cause analysis for major disruptions and implement corrective / preventive actions with internal and external stakeholders.
• Champion continuous improvement : Advance process automation, refine playbooks, and integrate new technologies and data sources.
• Develop and mentor a diverse team of control tower analysts across multiple regions and time zones.
• Manage vendor relationships and drive enhancements to visibility platforms and control tower capabilities.
• Support strategic initiatives : Enable network design, scenario modeling, improvement initiatives and operational readiness for peak seasons.

Digital Transformation & Technology Leadership

Operational Excellence

Change Management & Agility

Collaborative Leadership & Stakeholder Engagement

AI-Driven Process Optimization & Data-Driven Decision Making

Team Leadership & Talent Development

Compliance & Sustainability

Qualifications

Bachelor's degree in Supply Chain Management, Logistics, Industrial Engineering, Business Analytics, or related field (Master's / MBA preferred). 812+ years of progressive logistics / supply chain experience, with at least 45 years in a control tower, supply chain visibility, or real-time transportation management leadership role. Proven hands-on experience with leading control tower platforms (FourKites, Project44, Tive, Overhaul, SAP Control Tower, Blue Yonder Control Tower, etc.). Deep expertise in end-to-end logistics processes across multiple modes (ocean, air, parcel, LTL / FTL, intermodal, last mile, fulfillment operations, trade operations). Strong background in exception management, predictive analytics, and performance score-carding. Demonstrated success reducing detention / demurrage, improving OTIF by ?10%, and delivering multimillion-dollar cost savings through control tower initiatives. Experience managing or collaborating with 24 / 7 or follow-the-sun teams is a strong plus.

Preferred Skills

Western Digital is committed to providing equal opportunities to all applicants and employees and will not discriminate against any applicant or employee based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person's gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person's assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above.