Spa Front Desk Agent

Job Description

Job Description

Raines Co. - Your Future is Now!

Position Summary :   The Spa Front Desk Agent serves as the first point of contact for guests and plays a vital role in creating a welcoming and relaxing environment. This position is responsible for warmly greeting guests, managing check-in and check-out procedures, responding to inquiries, and ensuring a seamless and satisfying spa experience from arrival to departure.

Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world’s leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate.

We offer comprehensive Medical / Dental / Vision benefits, 401K, a generous PTO program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company.

Essential Job Functions

• Greet guests and provide a warm welcome upon their arrival at the spa
• Answer phone calls and inquiries in a professional and courteous manner
• Manage appointments, cancellations, and rescheduling of spa services
• Process payments for spa services and handle cash and credit transactions
• Ensure that guest information is accurately entered into the computer system
• Maintain cleanliness and organization of reception area and retail displays
• Assist in managing inventory and ordering supplies as needed
• Coordinate with other spa staff to ensure a smooth operation
• Support social media efforts through posting content and engagement
• Maintains a friendly, professional, cheerful, and courteous demeanor at all times
• Accurately answers inquiries from potential guests and accepts spa reservations
• Consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency
• Any and all other duties as assigned

Experience and Education :

Experience in customer service, forward-facing, or other guest-related positions

Previous experience in a spa, high-end salon, or resort setting preferred

Proficient in Microsoft 365 or similar computer applications

Minimum High school diploma, GED or equivalent

Raines is proud to be an Equal Opportunity Employer

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, genetic information or any other protected characteristic as outlined by federal, state, or local laws.

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pre-employment background check required.

EEO / D / V

Application Tips :  We encourage job seekers to protect themselves from email and recruiting scams. Please note : 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.