Customer Support Specialist

A company is looking for a Junior Customer Support Specialist (Remote). Key Responsibilities Respond to customer inquiries via email, live chat, and phone Advise customers on software usage and assist during their trial period Track customer interactions and contribute to the Support Knowledge-base Required Qualifications 1-2 years of experience in customer support, preferably in SaaS Ability to work 9am-6pm EST Experience with technology and familiarity with Salesforce is a plus Strong focus on customer experience and relationship building Self-motivated with a growth mindset