Associate Patient Care Coordinator Floater

Job Description

Opportunities with Optum in the Tri-State region  (formerly CareMount Medical, ProHEALTH New York, Crystal Run Healthcare and Riverside Medical Group). Come make a difference in the lives of people who turn to us for care at one of our hundreds of locations across New York, New Jersey, and Connecticut. Work with state-of-the-art technology and brilliant co-workers who share your passion for helping people feel their best. Join a dynamic health care organization and discover the meaning behind  Caring. Connecting. Growing together.

Optum ENT has an immediate opening for a friendly, patient focused and detailed oriented Associate Patient Care Coordinator to join our team. The Associate Patient Care Coordinator Floater is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.

Schedule : Monday through Friday 37.5 hours work week between the hours of 7 : 30 am to 5 : 00 pm. Rotating Saturdays from 7 : 30 am to 5 : 00 pm (one time per month). The shift will be determined by the hiring manager upon hire.

Location : 2 OHIO DRIVE, Suite 200, Lake Success NY 11042

50 Route 111, Suite 105, Smithtown, NY 11787

4045 Hempstead Turnpike, Suite 200, Bethpage, NY 11714

Primary Responsibilities :

Greet patients and conduct check-in process : Collect or verify demographic information, including key demographic fields

Load or update insurance information as needed

Verify eligibility and authorization and flag appointment accordingly

Scan insurance card(s)

Collect co-payments and outstanding balances

Post payments received in practice management system and provide system-generated receipts

Ability to float to other ENT locations

Acknowledge patients in PM

Schedule appointments using approved scheduling guidelines

Use call processing and other applicable functionality in the EHR to take messages and communicate with clinicians

Monitor daily reminder call logs; conduct outreach to patients requiring appointments; contact patients who, "no show," for follow up appointments for chronic conditions or preventive care

Monitor administrative tasks in the EHR and respond timely

Scan and index documents into the EHR; ensure that necessary documents, lab results, etc. are available in advance of patient visits

Close payment batch(es) at the end of each shift, assemble, and balance batch(es) according to Optum cash control procedures

Assist coworkers as needed to assure smooth office operation and delivery of excellent service through teamwork

Demonstrate respect for patients and Optum staff by presenting a friendly, courteous manner at all times and maintaining patient confidentiality

Document patient care using electronic medical record software

Schedule appointments, complete prior authorizations, process medication refills, handle referrals, answer calls and complete paperwork as needed

Perform other duties as assigned

What are the reasons to consider working for UnitedHealth Group?  Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include :

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at :

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications :

High School Diploma / GED (or higher)

1+ years of customer service or healthcare related experience

1+ years of computer proficiency experience in Microsoft Office

Ability to travel 25 % of the time to float to other offices

OHIO DRIVE, Suite 200, Lake Success NY 11042

50 Route 111, Suite 105, Smithtown, NY 11787

4045 Hempstead Turnpike, Suite 200, Bethpage, NY 11714

Preferred Qualifications :

1+ years of medical assistance experience

1+ years of experience working in medical office position performing duties such as scheduling appointments, checking patients in / out, insurance verification, collecting co-pays, and maintaining medical records

Knowledge of Medical terms

Ability to be cross trained as an MA

Soft Skills :

Ability to work independently and maintain good judgment and accountability

Demonstrated ability to work well with health care providers

Strong organizational and time management skills

Ability to multi-task and prioritize tasks to meet all deadlines

Ability to work well under pressure in a fast-paced environment

Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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