Quality Systems Engineer

JOB SUMMARY :

• Works with all levels of leadership and front-line staff to facilitate and support the development and integration of evidence-based best practices at the department / program level
• Plans coordinates implements and evaluates key performance improvement efforts in accordance with the organizations goals and objectives that support the quality and patient safety initiatives of MAHEC
• Works collaboratively with assigned teams to improve quality outcomes patient safety and satisfaction and decrease costs through reduction of unnecessary process variability

SPECIFIC RESPONSIBILITIES :

A. FACILITATES CLINICAL AND OPERATIONAL PROJECT TEAMS ACROSS MAHEC :

B. TRAINS AND DEVELOPS STAFF ON THE PERFORMANCE IMPROVEMENT

FRAMEWORK TOOLS FOR QUALITY IMPROVEMENT & VALUE OF QUALITY :

C. MAINTAINS BEST PRACTICE EDUCATION :

D. Provides ad hoc consulting support on improvement related requests both within and

external to the department.

This role description is a general description of the essential job functions. It is not intended to describe all the duties the Quality Improvement Specialist may perform.

KEY COMPETENCIES :

Effectively and respectably communicate with other individuals whether it be a colleague patient or patients family member and appropriately enumerate information in a manner easily understood by all parties. We do this to foster a culture of understanding between all parties especially in complex and difficult situations to ultimately provide the best care possible to our patients and their families.

Ability to make the most appropriate decision in a given situation and then taking the next steps to ensure appropriate and timely completion. This requires conflict resolution skills critical thinking skills confidence in your ability to make the right decision in most situations. This also includes ability to prioritize your workday appropriately to ensure the most important tasks are completed on time.

Having the drive to keep yourself abreast and up to date on the new breakthroughs in your area of expertise and communicating them to the rest of the team as appropriate. This also includes keeping up with your licensure and yearly training requirements within your area expertise along with MAHECs organizational training. Finally the ability to apply the depth of knowledge maintained and gained through this process in real life scenarios as appropriate.

Showing the ability to meet difficult situations with grace professionalism and understanding. Within your area of expertise showing respect and showing empathy where appropriate with your colleagues patients and their family at all times even when its most difficult to do so. This is done in part by effective listening being your authentic self showing responsibility and dependability and being patient with others.

Adherence to MAHECs founding principles and incorporating them every day. This includes among others having integrity and accountability reverence for other cultures and equitable practices ability to manage change and displaying a clear understanding of organizational dynamics. Doing these things creates a culture where people want to do the best for each other and gives personal ownership towards the goal of helping people in their time of need.

Having an analytical mind and ability to work autonomously to solve complex problems that may arise. The wherewithal to think logically through a difficult problem and come to an appropriate resolution for a given issue. This helps to drive continuous improvement by thinking through where we can improve in a novel way. Measures success by understanding where we are currently and where we want to go and then applying those new ideas to affect positive change.

SPECIFIED SKILLS

Excellent skills in Microsoft Office including Word Excel PowerPoint and database applications required.

PHYSICAL DEMANDS

SUPERVISORY RESPONSIBILITIES : None

EDUCATION AND EXPERIENCE

Bachelors degree in engineering industrial management business administration science or related field

Ability to lead and manage project teams.

Masters degree in engineering industrial management business administration science or related field

REQUIRED LICENSES : SCHEDULE :

Regular attendance on-site is an essential function of this position. Typical business hours are Monday Friday 8 : 00 am to 5 : 00 pm (or flexed to best meet the needs of the clients and / or the Division); 40 hours per workweek; weekend holiday or evening coverage is occasionally required. Work hours will need to be flexible in order to respond to special work assignments or evening activities as requested by the team leader.

At MAHEC we strive to equip all team members with Total Rewards (pay benefits) to honor their service support their health manage their financial security build their career and thrive. MAHEC is a certified Living Wage employer through Just Economics of Western North Carolina.

All MAHEC employees and learners will be required to receive the COVID-19 & Flu vaccines or have an approved exemption.

MAHEC Talent Management is located at 121 Hendersonville Road Asheville NC 28803. Equal Opportunity Employer. Black Indigenous People of Color and Spanish / English bilingual persons are strongly encouraged to apply. With this in mind studies show that women gender diverse and BIPOC candidates are less likely to apply unless they meet all of the qualifications listed in the job description.

If you are interested in this role and you have related experience and qualifications we encourage you to apply or reach out to for support in your job search process. You could be the talent we are seeking for this or other opportunities.

Key Skills

Environment,Academics,Javase,Cost Estimation,Fire,Business Studies

Employment Type : Full-Time

Experience : years

Vacancy : 1