Director of Service Systems Operations

A company is looking for a Director, Service Systems Operations. Key Responsibilities : Lead complex, strategic projects and advise senior management on progress and resource needs Oversee the operational execution and strategy implementation for service-related activities and compliance with international standards Drive initiatives to enhance customer satisfaction and service excellence while managing escalated customer issues Required Qualifications : Extensive experience in service operations and project management Advanced knowledge of ISO 13485, MDSAP, EUMDR, and 21 CFR regulations Proven leadership skills with the ability to mentor and influence diverse teams Experience in developing and implementing global service strategies Strong background in compliance and quality assurance within the medical device industry