Credit Analyst

Credit & Collections Customer Care Specialist

The Credit & Collections Customer Care Specialist is responsible for receiving and responding to inbound call inquiries from Sysco Customers, Sales Representatives, and other customer representatives. Specialists are responsible for answering customer inquiries and / or resolving issues. When necessary, escalate tasks to the relevant party. The specialist needs to be able to perform credit inquiries, invoice retrieval and credit hold release analysis while having a high level of customer service skills.

Duties and Responsibilities :

• Responsible for making decisions to release orders / accounts, note in the system why they made the decision on the release and held accountable to comply with all required validation steps.
• Collect payment information and validate past performance history for trade customers.
• Update customer's log in the system Disposition calls after completion of the call, capturing reason for call.
• Always focus on the customer first model, providing feedback on the process.

Position Type and Expected Hours of Work :

Work Location : This role is Remote

Education Required :

Experience Required :

Technical Skills and Abilities :

Language Requirements :

Physical Demands :

Work Environment :

AFFIRMATIVE ACTION STATEMENT :

Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law. This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.